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- Tasks: Be the friendly face of our school, assisting students and staff with inquiries and events.
- Company: Join Salford Business School, a vibrant community focused on innovative education and sustainability.
- Benefits: Enjoy a competitive salary, 32 days leave, and professional development opportunities.
- Why this job: Make a meaningful impact in a dynamic environment while supporting student success and inclusivity.
- Qualifications: Proactive, detail-oriented individuals with a passion for service excellence are encouraged to apply.
- Other info: Work closely with various teams to ensure smooth operations and contribute to a thriving academic setting.
The predicted salary is between 24000 - 36000 £ per year.
Are you a proactive and organized individual who loves to be at the heart of a bustling, student-centred environment? We are seeking a Reception and Customer Service Assistant to be the welcoming face of our school, ensuring that students, staff, and visitors alike feel supported and guided every step of the way. In this dynamic role, you’ll manage front-of-house services with professionalism, addressing inquiries, and assisting with a wide variety of tasks—from guiding students with questions to supporting academic colleagues and facilitating school events.
You will play an essential role in student support by providing accurate answers to frequently asked questions, ensuring first-time resolution whenever possible. Our ideal candidate will be proactive and have a passion for service excellence and an eye for detail, maintaining the reception's appearance while managing room bookings, assisting with events, and overseeing the smooth operation of school amenities. From managing parking bookings, signposting staff, students and visitors, this role offers variety and the chance to contribute positively to every aspect of school life.
You’ll work closely with the Building Manager and Estates to keep our school space in prime condition, liaise with security when needed, and follow university protocols for health, safety, and diversity. With a commitment to inclusivity, student focus, and environmental sustainability, this is an exciting opportunity for someone eager to make a meaningful impact in a thriving academic setting. If you are a friendly, detail-oriented individual who thrives in a multi-faceted role, we’d love to hear from you.
Key Responsibilities- Front Desk and Visitor Services: Serve as the primary contact for all staff, students, and visitors, handling inquiries, resolving issues, welcoming guests and service users.
- Student and Staff Support: Triage and address queries, collaborate with teams to resolve frequent questions and provide guidance on University services and departments.
- Logistics and Facility Management: Oversee incoming deliveries, mail distribution, and stock levels for teaching supplies. Manage school meeting room bookings, coordinate with Estates on building matters.
- Event Coordination: Support school events by helping facilitate visitor days and interviews, including greeting guests and car parking requirements. Work with finance department and catering teams.
Salford Business School offers a vibrant international community of innovative, entrepreneurial scholars, industrial and policy partners, students, and a remarkable global network of accomplished alumni. With a strong focus on our students’ experience, we’re redefining business and management education and its role in shaping sustainable futures by investing in the Green and Circular Economy expertise.
Our research is transforming how we teach. We are equipping our students with critical transferable skills, developed using cutting-edge digital learning and carbon literacy tools, mobilised in active-blended-learning pedagogies, designed to position our students as future leaders and collaborators of choice. Our Centre for Sustainable Innovation (CSI) catalyses knowledge exchange and collaborative research initiatives between scholars, policymakers, and industry, empowering sustainable business transformations and positioning SBS in the top 5 for small and medium size enterprise (SMEs) engagement (HESA ranking 2024).
What’s in it for you?
- Competitive salary and excellent pension scheme
- An impressive 32 days leave plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Professional development: we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
Customer Service Assistant - Salford employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Salford
✨Tip Number 1
Familiarise yourself with the specific services and facilities offered by Salford Business School. Understanding the school's environment will help you answer queries more effectively and demonstrate your commitment to supporting students and staff.
✨Tip Number 2
Showcase your proactive nature by preparing examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will highlight your ability to thrive in a busy, student-centred environment.
✨Tip Number 3
Network with current or former employees of Salford Business School if possible. They can provide insights into the school culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your passion for service excellence by preparing to discuss how you would maintain a welcoming atmosphere at the front desk. Think about ways to enhance the visitor experience and ensure that everyone feels supported.
We think you need these skills to ace Customer Service Assistant - Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills such as organisation, communication, and problem-solving, which are crucial for a Customer Service Assistant.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service and your ability to thrive in a busy environment. Mention specific examples of how you've successfully handled inquiries or supported events in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as attention to detail, teamwork, and the ability to manage multiple tasks. Use keywords from the job listing to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at University of Salford
✨Show Your Proactive Nature
Demonstrate your proactive attitude by sharing examples of how you've taken initiative in previous roles. This could include instances where you resolved issues before they escalated or improved processes to enhance customer service.
✨Highlight Your Organisational Skills
Since the role involves managing various tasks, be prepared to discuss how you stay organised. Mention any tools or methods you use to keep track of responsibilities, such as prioritising tasks or using digital calendars.
✨Emphasise Your Customer Service Experience
Prepare to talk about your previous customer service roles and how you handled inquiries or complaints. Use specific examples that showcase your ability to provide excellent service and support to students and staff.
✨Research the School's Values
Familiarise yourself with the school's commitment to inclusivity, sustainability, and student focus. Be ready to discuss how your values align with theirs and how you can contribute positively to their mission.