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- Tasks: Support and maintain IT systems, troubleshoot issues, and provide top-notch user support.
- Company: Join a dynamic university team dedicated to enhancing technology in education.
- Benefits: Enjoy a competitive salary, generous leave, and a solid pension scheme.
- Why this job: Be the tech hero who keeps the university running smoothly and supports fellow students.
- Qualifications: Strong problem-solving skills and experience in IT support and troubleshooting.
- Other info: Opportunity for professional growth in a fast-paced, collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and skilled IT Technician (Grade 6) to support the delivery of high-quality technical services across the university. IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Their responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support. This hands-on role is ideal for someone with a strong background in end-user support, hardware/software troubleshooting, and AV/IT equipment maintenance. The successful candidate will work closely with academic and professional staff to ensure smooth operation of IT services in teaching, learning, and administrative environments. If you’re a problem-solver with excellent communication skills and a passion for technology in higher education, we’d love to hear from you.
Please note that this opportunity may close early if a high volume of applications is received before the closing date.
Key Responsibilities- Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely.
- Perform an initial assessment of all incidents using scripts, knowledge base, taught knowledge, and best practice; this may lead to a first attempt at incident resolution and/or referral to 2nd and 3rd line support within DIT.
- Undertaking IT diagnostics and problem solving and work and using case management tools to store, update and track info on cases.
- Resolve IT based incidents and fulfil IT based service requests following documented case management processes and knowledge articles.
- Reassure and set customer expectations by tracking cases and keeping the customer informed on progress.
- Identifies and delivers continual service improvement initiatives.
- Proactively participate in furthering your professional development.
Digital Services (DS) refer to the application of business and technical expertise to enable the creation, management, and optimization of or access to information and business processes. This function is the first point of contact for end user issues and is supported by Digital IT Service Desk, Technical Services and Operations Management. The Digital IT Service is a 24/7 operation and there may be a requirement to work out of hours, when required to ensure high service availability and completion of planned changes.
What’s in it for you?- Competitive salary and excellent pension scheme.
- An impressive 32 days leave.
IT Technician - Salford in Cheshire employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Salford in Cheshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work at the university or similar institutions. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Show off your skills! Prepare for hands-on assessments or technical interviews by practising common IT troubleshooting scenarios. We all know that being able to demonstrate your problem-solving skills is key in this field.
✨Tip Number 3
Be ready to talk tech! Brush up on the latest trends in IT support and be prepared to discuss how you can contribute to improving services. Your passion for technology will shine through when you engage in these conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and are keen to be part of the digital transformation in higher education.
We think you need these skills to ace IT Technician - Salford in Cheshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience with hardware and software troubleshooting, as well as any relevant AV/IT equipment maintenance skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology in higher education and how your problem-solving skills can benefit our team. Keep it concise but engaging – we want to get to know you!
Showcase Your Communication Skills: As an IT Technician, you'll be the go-to person for support. Make sure your application reflects your excellent communication skills. Whether it's through your CV or cover letter, let us know how you effectively interact with others and manage customer expectations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at University of Salford
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific examples of how you've diagnosed and resolved IT issues in the past. This will show that you're not just familiar with the concepts but have hands-on experience.
✨Practice Your Communication Skills
As an IT Technician, you'll need to explain complex tech issues to non-technical staff. Practice explaining your past experiences in a clear and concise manner. Consider role-playing with a friend to get comfortable with this aspect of the interview.
✨Show Your Problem-Solving Skills
Prepare to discuss specific incidents where you successfully resolved IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your analytical thinking and ability to handle pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life IT support situations. Think about common issues you might face and how you would approach them. This will showcase your proactive mindset and readiness to tackle challenges head-on.
