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- Tasks: Support and maintain IT systems, troubleshoot issues, and provide top-notch user support.
- Company: Join a leading university with a focus on technology and innovation.
- Benefits: Competitive salary, excellent pension scheme, and 32 days of leave.
- Why this job: Be the go-to tech hero in a vibrant academic environment.
- Qualifications: Strong background in IT support and problem-solving skills.
- Other info: Opportunity for professional development and career growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and skilled IT Technician (Grade 6) to support the delivery of high-quality technical services across the university. IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Their responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support. This hands-on role is ideal for someone with a strong background in end-user support, hardware/software troubleshooting, and AV/IT equipment maintenance. The successful candidate will work closely with academic and professional staff to ensure smooth operation of IT services in teaching, learning, and administrative environments. If you’re a problem-solver with excellent communication skills and a passion for technology in higher education, we’d love to hear from you.
Please note that this opportunity may close early if a high volume of applications is received before the closing date.
Key Responsibilities- Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely.
- Perform an initial assessment of all incidents using scripts, knowledge base, taught knowledge, and best practice; this may lead to a first attempt at incident resolution and/or referral to 2nd and 3rd line support within DIT.
- Undertaking IT diagnostics and problem solving and work and using case management tools to store, update and track info on cases.
- Resolve IT based incidents and fulfil IT based service requests following documented case management processes and knowledge articles.
- Reassure and set customer expectations by tracking cases and keeping the customer informed on progress.
- Identifies and delivers continual service improvement initiatives.
- Proactively participate in furthering your professional development.
About Digital Services: Digital Services (DS) refer to the application of business and technical expertise to enable the creation, management, and optimization of or access to information and business processes. This function is the first point of contact for end user issues and is supported by Digital IT Service Desk, Technical Services and Operations Management. The Digital IT Service is a 24/7 operation and there may be a requirement to work out of hours, when required to ensure high service availability and completion of planned changes.
What’s in it for you? Competitive salary and excellent pension scheme. An impressive 32 days leave.
IT Technician - Salford in Chapel en le Frith employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Salford in Chapel en le Frith
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in higher education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or AV/IT maintenance, consider creating a portfolio or a blog where you share your tech tips and solutions. It’s a great way to demonstrate your expertise.
✨Tip Number 3
Prepare for the interview like it’s a tech challenge! Brush up on common IT scenarios and be ready to discuss how you’d handle them. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Technician - Salford in Chapel en le Frith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience with hardware and software troubleshooting, as well as any relevant AV/IT equipment maintenance skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology in higher education and how your problem-solving skills can benefit our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: As an IT Technician, you'll be the go-to person for support. Make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively communicate with both technical and non-technical staff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at University of Salford
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific examples of how you've diagnosed and resolved IT issues in the past. This will show that you're not just familiar with the concepts but have hands-on experience.
✨Practice Your Communication Skills
As an IT Technician, you'll need to explain complex tech issues to non-technical staff. Practice explaining your past experiences in a clear and concise manner. Consider role-playing with a friend to get comfortable with this aspect of the interview.
✨Show Your Problem-Solving Skills
Prepare to discuss specific incidents where you had to troubleshoot and resolve IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach and ability to work under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life IT support situations. Think about common issues you’ve faced and how you would approach them. This will demonstrate your critical thinking and customer service skills.
