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- Tasks: Support the delivery of exciting conferences and events at the University.
- Company: Join a dynamic team focused on high-quality events and exceptional customer service.
- Benefits: Enjoy a competitive salary, 32 days leave, and flexible working options.
- Other info: Great opportunities for professional development and career growth.
- Why this job: Be part of a vibrant environment that enhances the student experience and promotes sustainability.
- Qualifications: Strong organisational skills and a passion for customer service in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and customer-focused Conference Assistant to support the delivery of conferences and events across the University. This is an exciting opportunity for someone with strong administrative skills, a passion for events, and experience in a customer-facing environment. You will play a key role in coordinating event logistics, supporting sales and promotion of facilities, and ensuring exceptional service delivery from enquiry through to event completion. The ideal candidate will be proactive, detail-oriented, and confident working both independently and as part of a team in a fast-paced events environment.
Key Responsibilities
- Provide administrative support for conference bookings, enquiries, and event coordination.
- Act as a key point of contact for customers, offering advice and ensuring excellent service delivery.
- Support the promotion and sales of conference facilities, including tours and external events.
- Coordinate event logistics, liaising with internal teams and external suppliers.
- Support on-the-day event delivery, resolving issues promptly and professionally.
About the Department
The Conference Team is a small, commercially driven department focused on delivering high-quality events and exceptional customer service. The team plays a key role in enhancing the University’s reputation at a local, national, and international level by promoting and hosting a wide range of conferences and events. Income generated is reinvested back into the University, directly supporting the student experience. The team works collaboratively with other areas within the Campus Experience Department, including Catering and Sport, to deliver seamless and professional services. With a strong emphasis on innovation, partnership working, and customer satisfaction, the department is committed to continuous improvement and creating memorable experiences for all clients.
What's in it for you?
- Competitive salary and excellent pension scheme.
- An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance.
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
- The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
- Sustainable Salford - we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
Please note this opportunity may close early depending on applicant volume.
Conference Assistant - Salford in Chapel en le Frith employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference Assistant - Salford in Chapel en le Frith
✨Tip Number 1
Get to know the company! Research the University and its events. This will help you tailor your conversations and show genuine interest when you network or attend interviews.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Conference Assistant role. Highlight your organisational skills and customer service experience in a way that resonates with the team.
✨Tip Number 3
Network like a pro! Attend events related to the university or the conference industry. Meeting people in person can lead to opportunities that aren’t advertised online.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of delivering exceptional events.
We think you need these skills to ace Conference Assistant - Salford in Chapel en le Frith
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in event coordination and customer service. We want to see how your skills align with the role of Conference Assistant, so don’t hold back!
Show Your Passion for Events: In your application, let us know why you’re excited about working in events! Share any past experiences that showcase your enthusiasm and commitment to delivering exceptional service.
Be Detail-Oriented: Since this role requires strong administrative skills, pay attention to the details in your application. Double-check for typos and ensure your formatting is consistent. We appreciate a polished presentation!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at University of Salford
✨Know Your Stuff
Before the interview, make sure you’re familiar with the university's events and conferences. Research recent events they’ve hosted and be ready to discuss how your skills can enhance their offerings. This shows genuine interest and helps you stand out.
✨Showcase Your Customer Service Skills
As a Conference Assistant, you'll be the face of the team. Prepare examples from your past experiences where you provided exceptional customer service or resolved issues effectively. This will demonstrate your ability to handle the fast-paced environment and keep clients happy.
✨Be Proactive in Your Approach
During the interview, highlight your proactive nature. Discuss times when you took the initiative to improve processes or support event logistics. This aligns perfectly with the role’s requirements and shows you’re ready to jump in and make a difference.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, upcoming events, or how they measure success in their roles. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you.