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For Companies At a Glance
- Tasks: Be the first point of contact for student enquiries and provide top-notch customer service.
- Company: Join the University of Salford's innovative askUS team dedicated to student support.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Why this job: Make a real difference in students' lives while growing your skills in a supportive environment.
- Qualifications: Passion for customer service and strong teamwork skills are essential.
- Other info: Diverse and inclusive workplace with a commitment to sustainability and community.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you passionate about customer service? Are you resilient and a strong team player? Are you looking for a job that will engage you and bring you high levels of job satisfaction? If so, the role of askUS Student Adviser at the University of Salford could be the right one for you. Based in the flagship team in askUS (the University’s one-stop-shop for student support services, which includes Student Support, Student Registry and Income and Treasury), you will be the first point of contact for customer enquiries through multiple contact points, including face-to-face, live chat, email, telephone, and video calling. Passionate about customer care, you will hold our students at the heart of our service and will constantly look for ways to develop and improve our provision.
In return we will invest in your training and development, supporting you to grow your knowledge and experience across the entire askUS service portfolio. Our vision is to deliver innovative and inclusive services, supported by a dedicated team of colleagues who aspire to be the best in the sector, and we’re looking for candidates who want to join us on our journey.
We are continuing to grow our askUS provision, offering support and services to students at the times and in the places that they need us, and our core opening hours.
Working hours
Successful candidates will be required to work shifts within our opening hours: Monday to Thursday 08:00 – 18:00, Friday 08:00 – 17:00 and Saturday 10:00 -18:00.
Equality, diversity and inclusion
All appointments will be made on merit, and as an equal opportunities employer, we welcome applications from all suitably qualified persons. In recognition of our commitment to create a diverse team that draws from our widest talent pool we would particularly encourage applications from groups who are currently under-represented at this level, which in this case is our minoritised ethnic applicants.
What’s in it for you? – the benefits
- Competitive salary – and excellent pension scheme
- Generous annual leave – plus the option to buy additional holiday days
- Professional development – a comprehensive package of training and development opportunities to help you achieve your full potential
- Our community – there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives
- The perks! MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts
- Wellbeing support –dedicated services and facilities to support your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities, including discounted gym memberships
- Sustainable Salford – We embed sustainability in all aspects of university life and have a commitment to becoming NetZero Carbon by 2038
- Team Salford – By joining us, you can be part of our ambitious journey and help make a real difference to the people and communities we support
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askUS Student Adviser employer: University of Salford
Contact Detail:
University of Salford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land askUS Student Adviser
✨Tip Number 1
Get to know the askUS team and what they do! Familiarise yourself with their services so you can speak confidently about how you can contribute. This shows your genuine interest and helps you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Student Adviser. This will help you feel more prepared and confident when dealing with real student enquiries.
✨Tip Number 3
Network with current employees or alumni from the University of Salford. They can provide insider tips on the interview process and what it’s like to work in the askUS team, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the askUS team and contributing to our mission of supporting students.
We think you need these skills to ace askUS Student Adviser
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help others, as this will resonate with us at StudySmarter.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your skills and experiences that align with the askUS Student Adviser role, so we can see how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to understand your qualifications and motivations.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application is received directly by us, making the process smoother and more efficient for everyone involved.
How to prepare for a job interview at University of Salford
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand what makes great customer service and be ready to share examples of how you've provided excellent support in the past. This will show that you’re passionate about helping students and can handle enquiries effectively.
✨Familiarise Yourself with askUS
Do some research on the askUS service and its offerings. Knowing the ins and outs of what they provide will help you answer questions confidently and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to think of ways you could contribute to their mission.
✨Prepare for Different Communication Channels
Since the role involves various contact points like live chat, email, and face-to-face interactions, practice how you would handle enquiries through each medium. Think about how your tone and approach might change depending on the channel, and be ready to discuss this in the interview.
✨Show Your Team Spirit
Being a strong team player is key for this role. Prepare examples of how you’ve worked collaboratively in the past, especially in challenging situations. Highlighting your resilience and ability to support your colleagues will resonate well with the interviewers.