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- Tasks: Be the first point of contact for university stakeholders and support diverse customers.
- Company: Join one of the UK’s fastest growing universities with a collaborative culture.
- Benefits: Competitive salary, generous leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference in students' lives while enhancing your skills in a dynamic environment.
- Qualifications: Excellent customer service experience from a previous service desk role.
- Other info: Opportunity for career growth and a focus on wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
We are now looking for a Service Desk Analyst to act as first point of contact for all university stakeholders. You will be working in a collaborative environment supporting a highly diverse range of customers including staff, students and associate members.
We are interested in hearing from candidates who can demonstrate excellent customer service from a previous service desk environment. This is a fantastic opportunity for anyone who is interested in continuing their professional development, working on a desk that handles a wide variety of cases to support the technology infrastructure that is critical to the operations of the University.
Please note that this opportunity may close early if we receive a high volume of applications.
So what will the role involve?
- Working on a busy service desk using a varied range of customer support methods including telephone, online chat and email
- Working with IT helpdesk case management tools
- Delivering against our Service Level Agreements and Key Performance Indicators
- Supporting technologies like Office 365 and Active Directory
- Working to ITIL best practices
- Contribute to our thinking and be challenging on how Salford can transform the way it addresses equity disparities,embraces diversity and becomes more inclusive
A bit about our Digital IT team….
At the core, we provide IT services to the University’s students, academics, and professionals, but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience.
Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this.
We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio-Visual Services, Applications Support, Data Centre and Operations, Procurement and Asset Management as well as Technical Services.
What’s in it for you?
Competitive salary-and excellent pension scheme: 9% of your salary is paid into your pension by UoS, you can choose to pay more and UoS will match your extra contribution up to 4%.
Generous annual leave– 32 days plus bank holidays! With the option to buy additional days.
Flexible working-we support a culture of flexible and hybrid working, subject to business requirements.
Professional development– a comprehensive package of training and development opportunities to help you achieve your full potential.
Wellbeing– your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.
Team Salford – join us here in Salford and be part of one of the UK’s fastest growing universities. Most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you.
Job Description
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Service Desk Analyst employer: University of Salford (Personnel)
Contact Detail:
University of Salford (Personnel) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the university on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common service desk scenarios. Think about how you'd handle tricky customer situations or tech issues. We want you to shine when it comes to demonstrating your customer service skills!
✨Tip Number 3
Show off your tech know-how! Brush up on tools like Office 365 and Active Directory. Being able to talk confidently about these technologies will show you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team at Salford.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your previous experience in customer service and any relevant IT skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at StudySmarter. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Service Desk Analyst, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at University of Salford (Personnel)
✨Know Your Stuff
Make sure you brush up on your knowledge of IT helpdesk tools and technologies like Office 365 and Active Directory. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role is all about supporting a diverse range of customers, think of examples from your past experiences where you provided excellent customer service. Be ready to share how you handled tricky situations or resolved issues effectively.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL best practices can give you an edge in the interview. Brush up on how these practices apply to service desk operations and be prepared to discuss how you would implement them in your role.
✨Show Your Team Spirit
This position involves working in a collaborative environment, so be ready to talk about your teamwork experiences. Highlight how you’ve contributed to team success and how you can help foster a positive atmosphere at the service desk.