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- Tasks: Support and maintain IT systems, troubleshoot issues, and provide top-notch user support.
- Company: Join a vibrant university community dedicated to enhancing student experiences.
- Benefits: Competitive salary, 32 days leave, flexible working, and professional development opportunities.
- Why this job: Be a tech hero in education, solving problems and making a difference every day.
- Qualifications: Experience in IT support, troubleshooting skills, and a passion for technology.
- Other info: Dynamic work environment with a strong focus on diversity and community.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and skilled IT Technician (Grade 6) to support the delivery of high-quality technical services across the university. IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Their responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support.
This hands-on role is ideal for someone with a strong background in end-user support, hardware/software troubleshooting, and AV/IT equipment maintenance. The successful candidate will work closely with academic and professional staff to ensure smooth operation of IT services in teaching, learning, and administrative environments. If you’re a problem-solver with excellent communication skills and a passion for technology in higher education, we’d love to hear from you.
Please note that this opportunity may close early if a high volume of applications is received before the closing date.
Key Responsibilities- Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely.
- Perform an initial assessment of all incidents using scripts, knowledge base, taught knowledge, and best practice; this may lead to a first attempt at incident resolution and/or referral to 2nd and 3rd line support within DIT.
- Undertaking IT diagnostics and problem solving and using case management tools to store, update and track info on cases.
- Resolve IT based incidents and fulfil IT based service requests following documented case management processes and knowledge articles.
- Reassure and set customer expectations by tracking cases and keeping the customer informed on progress.
- Identifies and delivers continual service improvement initiatives.
- Proactively participate in furthering your professional development.
Digital Services (DS) refer to the application of business and technical expertise to enable the creation, management, and optimization of or access to information and business processes. This function is the first point of contact for end user issues and is supported by Digital IT Service Desk, Technical Services and Operations Management.
The Digital IT Service is a 24/7 operation and there may be a requirement to work out of hours, when required to ensure high service availability and completion of planned changes.
What’s in it for you?- Competitive salary - and excellent pension scheme.
- An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance.
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
- Our community - there’s a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives.
- The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
IT Technician in Salford employer: University of Salford (Personnel)
Contact Detail:
University of Salford (Personnel) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend tech meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, projects, or any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Brush up on your problem-solving techniques and be ready to demonstrate how you’d handle real-life tech issues. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Technician in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience with hardware and software troubleshooting, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology in higher education and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share specific examples of how you've diagnosed and resolved IT issues in the past. We’re all about proactive solutions here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at University of Salford (Personnel)
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific tools and techniques you've used in past roles, as well as any AV equipment you're familiar with.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and deliver solutions effectively.
✨Communicate Clearly and Confidently
Since this role involves a lot of interaction with staff and students, practice explaining technical concepts in simple terms. This will demonstrate your communication skills and your ability to reassure users during support interactions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you'll need to outline how you'd handle specific IT incidents. Think about common issues that arise in a university setting and prepare your responses to show your proactive approach to service improvement.
