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- Tasks: Welcome customers, take orders, serve food and drinks, and maintain cleanliness.
- Company: The Old Fire Station is a vibrant café and bakery at the University of Salford.
- Benefits: Enjoy 32 days leave, wellbeing support, and discounts through our employee portal.
- Why this job: Join a friendly team, make a difference, and enjoy a dynamic work environment.
- Qualifications: Passion for customer service and a positive, can-do attitude are essential.
- Other info: Flexible shifts covering weekdays and weekends; perfect for students!
The predicted salary is between 24000 - 36000 £ per year.
Opportunity Overview
The Customer Service Assistant plays a pivotal role at the heart of the School, acting as the front-facing presence and first point of contact for students, staff, visitors, and external guests, via the schools main reception desk. This is a highly visible role that helps shape first impressions and day-to-day experiences across the School.
Working on the Frederick Road Campus, the postholder will provide a friendly, professional and responsive front-of-house service, supporting students with confidence and care, signposting them to the right services, and helping to create a welcoming, inclusive environment. The role is ideally suited to someone with a can-do attitude, strong interpersonal skills, and a genuine commitment to supporting others.
Beyond reception duties, the Customer Service Assistant will support a range of key operational activities, including managing stationery and consumables, handling deliveries and post room operations, and ensuring student-facing spaces (such as common rooms) are well maintained and appropriately stocked. The role also provides flexible support to wider School operations as needed.
For a full list of responsibilities please see the attached Job Description
Please note that this advert will close early if we receive a high volume of applications.
About the School of Health and Society
With over 8,000 students we are the largest School at the University, with colleagues and students from all over the world. We are a forward-thinking, dynamic school with a commitment to lifelong learning and real-world impact.
We offer programmes across a range of subject areas including counselling, nursing and midwifery, allied and public health, psychology, sociology, social work and social policy, policing and criminology, and sport.
Through our interdisciplinary research network and three research centres, we focuson improving health, social and individual outcomes.
We are part of the global healthcare community and collaboration is at the heart of what we do, working with a wide range of industry partners locally, regionally and globally.
By joining us, you will become part of a wide network of professionals, sharing knowledge and expertise. Like us, you will be passionate and committed and will be part of our ambitious journey, to shape the health professionals, community and social leaders of the future.
What\’s in it for you?
- Competitive salary – and excellent pension scheme
- An impressive 32 days leave – plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working – we support a culture of flexible and agile working to help you find the right balance
- Professional development – we offer a comprehensive package of training and development opportunities to help you achieve your full potential
- Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.
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Customer Service Assistant employer: University of Salford (Personnel)
Contact Detail:
University of Salford (Personnel) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the menu and offerings at The Old Fire Station. Knowing the details about the food, drinks, and any special dietary options will help you answer customer queries confidently during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to demonstrate your ability to maintain a positive attitude and provide exceptional service will set you apart.
✨Tip Number 3
Research the values and culture of the University of Salford and The Old Fire Station. Understanding their commitment to diversity and community will allow you to align your responses with their mission during the interview.
✨Tip Number 4
Be prepared to discuss your teamwork experience. Since this role involves working closely with others, sharing specific examples of how you've collaborated effectively in previous roles will demonstrate that you're a great fit for their team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in café or bar settings. Emphasise any roles where you interacted with customers, took orders, or worked as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific skills that align with the job description, such as handling food safety and providing excellent customer experiences.
Showcase Teamwork Skills: In your application, highlight examples of how you've successfully worked in a team. The role requires collaboration, so mentioning instances where you supported colleagues or contributed to a positive team atmosphere will be beneficial.
Demonstrate a Positive Attitude: Throughout your application, convey your friendly and approachable nature. Use language that reflects your enthusiasm for providing exceptional service and your commitment to creating a welcoming environment for customers.
How to prepare for a job interview at University of Salford (Personnel)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help customers, as this role is all about creating exceptional experiences.
✨Know the Menu Inside Out
Familiarise yourself with the café's menu, including food and drink options, as well as any allergy information. Being knowledgeable will not only impress the interviewers but also demonstrate your commitment to providing accurate information to customers.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a small team, be prepared to discuss how you collaborate with others. Share specific instances where you supported your colleagues or contributed to a positive team environment.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Think about common challenges in a café setting, such as dealing with difficult customers or managing busy periods, and prepare your responses accordingly.
