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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for academic programmes.
- Company: Join a vibrant university community dedicated to student success.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Make a difference in students' lives while developing your administrative skills.
- Qualifications: Experience in university administration or similar service roles required.
- Other info: Dynamic work environment with a focus on teamwork and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities
- Deliver excellent customer service, including providing advice and guidance to students, academic staff and other stakeholders on a portfolio of academic programmes.
- Work collaboratively with University central services such as Registry, Timetabling, Immigration and the Academic Office to support the administrative processes related to new and existing programmes.
- Coordinate programme assessment procedures including the recording of marks and establishment of grades, servicing exam boards and assisting with award and progression.
Qualifications
- Working in University administration or a service‑sector equivalent.
- IT record systems and proficiency in MS Office (especially Excel).
- Managing data accurately and securely.
- Dealing with conflicting demands and prioritising elements of their workload efficiently.
Programme Administrator, Full time in London employer: University of Roehampton
Contact Detail:
University of Roehampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Administrator, Full time in London
✨Tip Number 1
Get to know the ins and outs of the role! Research what a Programme Administrator does and how they interact with students and staff. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former Programme Administrators on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and potentially lead to referrals.
✨Tip Number 3
Practice your customer service skills! Since delivering excellent service is key, think of examples from your past where you've helped others. Be ready to share these stories in interviews to demonstrate your ability to handle various stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, and applying directly can sometimes give you an edge. Plus, it shows you're keen on joining our team at StudySmarter!
We think you need these skills to ace Programme Administrator, Full time in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've provided advice and guidance in previous roles, especially in an academic or service sector setting.
Collaborate Like a Pro: Since working with various university services is key, share examples of how you've successfully collaborated with different teams. We love seeing teamwork in action, so don’t hold back!
Data Management is Key: We need someone who can manage data accurately and securely. Mention your proficiency with IT record systems and MS Office, particularly Excel, to show us you’ve got the skills we’re looking for.
Prioritisation is Essential: Talk about how you handle conflicting demands and prioritise your workload. We appreciate candidates who can juggle multiple tasks efficiently, so give us the lowdown on your time management strategies!
How to prepare for a job interview at University of Roehampton
✨Know Your Programmes
Before the interview, make sure you’re familiar with the academic programmes you'll be working with. Research the specific courses and their requirements so you can confidently discuss how your experience aligns with the needs of students and staff.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience, especially in an academic setting. Think about times when you provided guidance or resolved issues for students or staff, and be ready to share these stories during the interview.
✨Demonstrate IT Proficiency
Since the role requires proficiency in MS Office, particularly Excel, brush up on your skills. Be prepared to discuss how you've used these tools in previous roles, especially in managing data and coordinating assessments.
✨Prioritisation is Key
The job involves dealing with conflicting demands, so think about how you manage your workload. Prepare to discuss specific strategies you use to prioritise tasks effectively, ensuring that you can handle the administrative processes smoothly.