At a Glance
- Tasks: Support staff and students with learning technologies and manage the Helpdesk.
- Company: Join the University of Roehampton's innovative Digital Education team.
- Benefits: Competitive salary, pension scheme, and professional development opportunities.
- Other info: Disability Confident employer offering interviews to qualified applicants.
- Why this job: Gain hands-on experience with cutting-edge learning technologies and make a difference in education.
- Qualifications: Proactive attitude, attention to detail, and experience with software tools.
The predicted salary is between 37186 - 40820 £ per year.
The University of Roehampton is recruiting for the role of Digital Education Coordinator to join our Digital Education team as maternity cover from July 2026. This role will allow the right candidate to gain in depth experience of learning technologies such as Moodle, Panopto, and TurnItIn, and our approaches for technology enhanced learning. This role is ideal for someone who can learn new software tools or processes quickly, understanding them in depth to be able to investigate issues that may arise.
The successful candidate will support staff and students through any queries they may have and using a variety of channels. They will need to be able to prioritise effectively and maintain good communication with the rest of the Digital Education department and key stakeholders both internally at the University and externally at system vendors.
Responsibilities- Manage the Helpdesk, investigating, resolving, and communicating issues that arise.
- Create and share regular reports.
- Work with the wider team to conduct testing and feedback of new or upgraded systems.
The successful candidate will have great attention to detail and a proactive approach, alongside skills and experience using different software tools, understanding the end‑user experience, and delivering excellent customer care.
We are a Disability Confident employer and will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please refer to our policy.
BenefitsGrade: RU 6
Salary: £37,186 to £40,820 pa inclusive of London Weighting Allowance. Professional Services/Support staff up to Grade RU6 have access to the Local Government Pension Scheme; and on RU7 and above, have access to the University’s Retirement Savings Group Pension Plan, a defined contribution scheme, provided by Royal London.
Digital Education Coordinator, Full time (Fixed term Maternity Cover until 1st June 2027) in London employer: University of Roehampton
The University of Roehampton is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee growth and development. As a Digital Education Coordinator, you will have the opportunity to engage with cutting-edge learning technologies while contributing to a culture that values collaboration and innovation. With access to comprehensive benefits, including a competitive salary and pension schemes, this role not only promises meaningful work but also a chance to make a significant impact in the educational sector.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Education Coordinator, Full time (Fixed term Maternity Cover until 1st June 2027) in London
✨Tip Number 1
Get to know the tools! Familiarise yourself with Moodle, Panopto, and TurnItIn before your interview. We want to see that you can hit the ground running and understand the tech we use.
✨Tip Number 2
Show off your problem-solving skills! Think of examples where you've tackled issues head-on, especially in a tech environment. We love candidates who can think on their feet and communicate effectively.
✨Tip Number 3
Practice your communication! Since you'll be supporting staff and students, being able to explain complex tech in simple terms is key. We recommend doing mock interviews or explaining concepts to friends.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our Digital Education team!
We think you need these skills to ace Digital Education Coordinator, Full time (Fixed term Maternity Cover until 1st June 2027) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Education Coordinator role. Highlight your experience with learning technologies like Moodle or Panopto, and show us how you can quickly learn new software tools.
Show Off Your Communication Skills:Since you'll be supporting staff and students, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with others in the role.
Detail Your Problem-Solving Abilities:We want to see how you tackle issues! Include examples of how you've resolved problems in previous roles, especially in tech environments. This will show us your proactive approach and attention to detail.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at University of Roehampton
✨Know Your Tech
Familiarise yourself with the learning technologies mentioned in the job description, like Moodle, Panopto, and TurnItIn. Being able to discuss your experience or knowledge of these tools will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've investigated and resolved issues in previous roles. The interviewers will want to see your proactive approach and attention to detail, so think of specific situations where you made a difference.
✨Communication is Key
Since you'll be supporting staff and students, practice articulating complex ideas clearly and concisely. You might even want to role-play common scenarios to demonstrate your customer care skills during the interview.
✨Prioritisation Matters
Think about how you manage multiple tasks and prioritise effectively. Be ready to share strategies you've used in the past to handle competing demands, as this will highlight your organisational skills and ability to work under pressure.
