At a Glance
- Tasks: Lead a team to deliver top-notch administrative support for academic programmes.
- Company: Join a vibrant university with a focus on student success and collaboration.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Dynamic work environment with a strong emphasis on teamwork and support.
- Why this job: Make a difference in students' lives while developing your leadership skills.
- Qualifications: Experience in higher education and a passion for excellent customer service.
The predicted salary is between 36000 - 60000 £ per year.
Key responsibilities include the line management, development and support of a team of Programme Administrators to ensure the effective delivery of administrative support to a suite of programmes.
Providing excellent customer service, handling enquiries relating to academic programmes, maintaining in-depth knowledge of the University’s Academic Regulations and offering relevant advice and guidance to staff, students and other stakeholders.
Assisting the Academic Services Manager in all matters relating to the interface with other areas of the University administration and the operational aspects of compliance.
Ensuring the provision of an effective first-line enquiries and support service for students, staff and external contacts through face-to-face, email and telephone communication, that also refers students to appropriate sources of support.
Required skills and experience:
- A service-oriented approach and the ability to instil service values in others.
- A thorough understanding of the student related academic cycle in higher education and related administrative processes.
- An ability to work collaboratively with colleagues in different areas of the University and collaborative partners towards common goals.
- Relevant experience of working in the HE sector.
Deputy Academic Services Manager, Full time in London employer: University of Roehampton
As a Deputy Academic Services Manager, you will thrive in a dynamic and supportive environment that prioritises employee development and collaboration. Our commitment to excellent customer service and a strong understanding of the academic landscape ensures that you will be part of a team dedicated to making a meaningful impact on students' educational journeys. Located within a vibrant university setting, we offer unique opportunities for professional growth and a culture that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Academic Services Manager, Full time in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the academic services field. They can give you insider info about the role and might even put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of academic regulations and student support services. We want you to show off your expertise and how you can contribute to the team!
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy Academic Services Manager, Full time in London
Some tips for your application 🫡
Show Your Team Spirit:When writing your application, highlight your experience in managing and developing teams. We want to see how you can inspire others and create a positive environment, so share specific examples of how you've done this in the past.
Customer Service is Key:Make sure to emphasise your customer service skills. We’re all about providing excellent support, so include any relevant experiences where you’ve gone above and beyond to help students or colleagues.
Know Your Stuff:Demonstrate your understanding of academic regulations and processes. We appreciate candidates who can navigate the complexities of higher education, so don’t hesitate to mention any relevant knowledge or experience you have in this area.
Collaborate and Conquer:We love teamwork! In your application, talk about how you’ve worked with different departments or partners to achieve common goals. Show us that you can build relationships and work collaboratively across the university.
How to prepare for a job interview at University of Roehampton
✨Know Your Academic Regulations
Make sure you brush up on the University’s Academic Regulations before your interview. Being able to discuss these confidently will show that you’re not just familiar with the rules, but that you can also provide relevant advice and guidance to staff and students.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you handled enquiries effectively or resolved issues for students or staff. This will demonstrate your service-oriented approach.
✨Highlight Team Management Experience
Since the role involves line management of Programme Administrators, be ready to discuss your experience in developing and supporting a team. Share specific strategies you’ve used to instil service values and foster collaboration among team members.
✨Understand the Academic Cycle
Familiarise yourself with the student-related academic cycle in higher education. Be prepared to discuss how this knowledge can help you manage administrative processes effectively and support both students and staff throughout the academic year.
