At a Glance
- Tasks: Support staff and students with learning technologies and manage the Helpdesk.
- Company: Join the University of Roehampton's innovative Digital Education team.
- Benefits: Competitive salary, pension scheme, and professional development opportunities.
- Other info: Flexible working environment with a focus on inclusivity and career growth.
- Why this job: Gain hands-on experience with cutting-edge learning technologies and make a difference in education.
- Qualifications: Experience with software tools and excellent customer care skills.
The predicted salary is between 37186 - 40820 £ per year.
The University of Roehampton is recruiting for the role of Digital Education Coordinator to join our Digital Education team as maternity cover from July 2026. This role will allow the right candidate to gain in depth experience of learning technologies such as Moodle, Panopto, and TurnItIn, and our approaches for technology enhanced learning. This role is ideal for someone who can learn new software tools or processes quickly, understanding them in depth to be able to investigate issues that may arise. The successful candidate will support staff and students through any queries they may have and using a variety of channels. They will need to be able to prioritise effectively and maintain good communication with the rest of the Digital Education department and key stakeholders both internally at the University and externally at system vendors.
Responsibilities:
- Manage the Helpdesk, investigating, resolving, and communicating issues that arise.
- Create and share regular reports.
- Work with the wider team to conduct testing and feedback of new or upgraded systems.
The successful candidate will have great attention to detail and a proactive approach, alongside skills and experience using different software tools, understanding the end-user experience, and delivering excellent customer care.
Disability Confident: We are a Disability Confident employer and will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please refer to our policy.
Benefits:
- Grade: RU 6
- Salary: £37,186 to £40,820 pa inclusive of London Weighting Allowance.
- Professional Services/Support staff up to Grade RU6 have access to the Local Government Pension Scheme; and on RU7 and above, have access to the University’s Retirement Savings Group Pension Plan, a defined contribution scheme, provided by Royal London.
Digital Education Coordinator, Full time (Fixed term Maternity Cover until 1st June 2027) employer: University of Roehampton
The University of Roehampton is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee growth and development. As a Digital Education Coordinator, you will have the opportunity to engage with cutting-edge learning technologies while benefiting from a comprehensive pension scheme and a commitment to diversity, including being a Disability Confident employer. Join us in a vibrant academic community located in London, where your contributions will directly enhance the educational experience for both staff and students.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Education Coordinator, Full time (Fixed term Maternity Cover until 1st June 2027)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Roehampton on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by diving deep into the tools mentioned in the job description, like Moodle and Panopto. We should be ready to discuss how we've used similar technologies in the past and how we can tackle any challenges that come up.
✨Tip Number 3
Show off our problem-solving skills! Think of examples where we've resolved tech issues or improved user experiences. This will highlight our proactive approach and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the Digital Education team.
We think you need these skills to ace Digital Education Coordinator, Full time (Fixed term Maternity Cover until 1st June 2027)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with learning technologies like Moodle and Panopto. We want to see how your skills align with the role of Digital Education Coordinator!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled issues in the past, especially in tech environments. We love candidates who can demonstrate a proactive approach to resolving problems!
Communicate Clearly:Since this role involves supporting staff and students, it's crucial to showcase your communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at University of Roehampton
✨Know Your Tech
Familiarise yourself with the learning technologies mentioned in the job description, like Moodle, Panopto, and TurnItIn. Being able to discuss your experience or knowledge of these tools will show that you're ready to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare examples of how you've investigated and resolved issues in previous roles. The interviewers will want to see your proactive approach and how you handle challenges, especially in a tech support context.
✨Communication is Key
Think about how you can demonstrate your communication skills during the interview. Be ready to explain complex technical concepts in simple terms, as you'll need to support both staff and students effectively.
✨Prioritisation Matters
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Share specific strategies or tools you use to stay organised, as this role requires balancing various responsibilities within the Digital Education team.
