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- Tasks: Provide top-notch IT support to staff and students at the University.
- Company: Join the friendly IT Service Desk team at the University of Portsmouth.
- Benefits: Gain valuable training, work in a supportive environment, and enhance your tech skills.
- Why this job: Make a difference by helping others with their tech needs on campus.
- Qualifications: Customer service experience; interest in technology is a plus!
- Other info: Great opportunity for career growth in a dynamic university setting.
The predicted salary is between 30000 - 42000 £ per year.
The University of Portsmouth IT Service Desk is seeking to employ a new IT Service Desk Assistant. This role would suit someone with a background in providing excellent customer service. While experience of providing formal IT support is preferred, we would welcome applications from those with an interest in technology and helping others make best use of it.
Location and team
The role will be office based on our campus in Portsmouth, and the successful applicant will join a friendly and supportive Service Desk team, providing wide ranging IT support to 29,000 staff and students. The Service Desk is part of a mature IT Department providing a full spectrum of IT Services to the University.
Training
The successful candidate will undertake both formal and informal training, including a comprehensive induction to the role and opportunities to undertake certified training.
Requirements
This position is working on-site only.
Interviews
The interviews are currently anticipated to be held on 19 February 2026.
Contacts
If you have any queries regarding this position, please contact Becky Ansell at becky.ansell@port.ac.uk or Rob Peck at rob.peck@port.ac.uk.
Service Desk Assistant employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Assistant
✨Tip Number 1
Get to know the company! Research the University of Portsmouth and its IT Service Desk. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping others, think of examples from your past experiences where you've provided excellent support. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at the University of Portsmouth or in similar roles. They can give you insider tips on what the team is looking for and how to stand out in your application.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This not only streamlines the process but also shows your commitment to joining our team at the University of Portsmouth.
We think you need these skills to ace Service Desk Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've helped others in the past, so share specific examples that showcase your ability to assist and support.
Express Your Interest in Technology: Even if you don't have formal IT support experience, let us know about your passion for technology. We love seeing candidates who are eager to learn and help others make the most of tech!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description and relate your experiences directly to what we're looking for. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and helps us keep track of your application easily!
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially anything related to customer service in tech. Familiarise yourself with common IT issues that staff and students might face, so you can demonstrate your problem-solving skills during the interview.
✨Show Your Customer Service Skills
Since this role is all about helping others, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to assist someone, as this will show your potential employer that you’re a great fit for their team.
✨Be Ready to Ask Questions
Interviews are a two-way street! Prepare some thoughtful questions about the role, the team, and the training opportunities available. This not only shows your interest but also helps you gauge if the position is right for you.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising your answers to common interview questions can help you feel more confident and articulate when it’s your turn to shine in front of the interview panel.
