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For Companies At a Glance
- Tasks: Assist in deploying IT equipment and provide top-notch support to staff and students.
- Company: Join the University of Portsmouth, a hub for innovation and learning.
- Benefits: Enjoy competitive salary, generous leave, and fantastic training opportunities.
- Why this job: Make a difference on campus while developing your IT skills in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for IT and helping others.
- Other info: Experience a vibrant campus life with great perks and social activities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Service Delivery Assistant role at University of Portsmouth
This vacancy is for a campus-based role. The University operates a centrally funded Managed Service scheme to standardise purchasing and equipment replacement, supporting high-quality IT service delivery.
Role responsibilities
The Service Delivery Analyst will primarily assist in the preparation and deployment of IT equipment to staff and students across the University and associated processes, ensuring that users feel supported and receive an excellent level of service.
Working as part of the Managed Service Team, the Service Delivery Analyst will also provide 1st level and 2nd level support to customers and users within the faculties and central departments using the ITIL framework. This position is based on-site at the Portsmouth Campus.
This position is based on campus only; hybrid working is not offered. If you have any queries, please contact Chris Johnson at chris.johnson@port.ac.uk
Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)
Benefits
- Competitive salary, including incremental progression within your scale.
- Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
- Family-friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Recreation facilities, including discounted gym membership, on-campus dining schemes, use of the Library and staff social activities.
- Discounted learning.
- Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
- The perks don’t stop there – click ‘apply’ for further information on My Reward and Benefits
UKVI Statement: Prior to submitting your application, ensure that you can demonstrate or acquire the necessary right to work in the UK. If you do not currently possess the right to work in the UK, our offer of employment is conditional upon obtaining it.
ED&I Statement: We are committed to equality, diversity and inclusion. We welcome applications from people with a wide range of skills, perspectives and experiences. Our EDI Framework and objectives are published for reference.
Please note that this vacancy may close earlier than advertised, so early applications are advised.
Senior/Employment Function Information
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Industries: Higher Education
Southampton, England, United Kingdom 2 weeks ago
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Service Delivery Assistant employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Portsmouth on LinkedIn. A friendly chat can give you insider info and might just put your application on the top of the pile.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT service delivery. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to provide excellent support to users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Service Delivery Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Assistant role. Highlight any relevant experience you have in IT support or customer service, and don’t forget to mention your familiarity with the ITIL framework!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with the responsibilities outlined in the job description. Keep it friendly and professional!
Showcase Your Soft Skills: As a Service Delivery Assistant, you'll be interacting with staff and students regularly. Make sure to highlight your communication skills, problem-solving abilities, and any experience you have in providing excellent customer service.
Apply Early!: Don’t wait until the last minute to submit your application. The vacancy may close earlier than advertised, so get your application in through our website as soon as you can to avoid missing out!
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Know Your ITIL Framework
Make sure you brush up on the ITIL framework, as it's a key part of the role. Be ready to discuss how you've used ITIL principles in past experiences or how you would apply them in this position.
✨Showcase Your Customer Service Skills
Since the role involves providing support to staff and students, think of examples where you've delivered excellent customer service. Prepare to share specific situations where you resolved issues effectively and ensured users felt supported.
✨Familiarise Yourself with the University
Do some research on the University of Portsmouth and its IT services. Understanding their Managed Service scheme will help you tailor your answers and show genuine interest in the role and the institution.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the university is the right fit for you. Consider asking about team dynamics or future projects.
