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- Tasks: Provide IT support and excellent customer service to staff and students.
- Company: Join the friendly team at the University of Portsmouth IT Service Desk.
- Benefits: Enjoy competitive salary, generous leave, and fantastic training opportunities.
- Why this job: Make a difference by helping others with technology in a supportive environment.
- Qualifications: Customer service experience; interest in technology is a plus.
- Other info: On-site role with great career development and perks like gym discounts.
The predicted salary is between 28800 - 43200 £ per year.
The University of Portsmouth IT Service Desk is seeking to employ a new IT Service Desk Assistant. This role would suit someone with a background in providing excellent customer service. While experience of providing formal IT support is preferred, we would welcome applications from those with an interest in technology and helping others make best use of it.
The role will be office based on our campus in Portsmouth, and the successful applicant will join a friendly and supportive Service Desk team, providing wide ranging IT support to 29,000 staff and students. The Service Desk is part of a mature IT Department providing a full spectrum of IT Services to the University.
The successful candidate will undertake both formal and informal training, including a comprehensive induction to the role and opportunities to undertake certified training. This position is working on-site only.
The interviews are currently anticipated to be held on 19 February 2026. If you have any queries regarding this position, please contact Becky Ansell at becky.ansell@port.ac.uk or Rob Peck at rob.peck@port.ac.uk.
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
- Competitive salary, including incremental progression within your scale.
- Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
- Family-friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
- Discounted learning.
- Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits.
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
We are committed to upholding the University’s values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect. Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
Service Desk Assistant in Portsmouth employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Assistant in Portsmouth
✨Tip Number 1
Get to know the University of Portsmouth and its IT Service Desk. Research their values and culture so you can show how you fit in during interviews. This will help us see your genuine interest in the role!
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve helped others, especially in tech-related situations. We want to hear how you can make a difference at our Service Desk.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips about the interview process and what it’s like working at the Service Desk. Plus, it shows us you’re proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Desk Assistant in Portsmouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've helped others in the past, especially if it relates to tech support. Remember, it's all about making life easier for our users!
Express Your Interest in Technology: Even if you don't have formal IT support experience, let us know why you're passionate about technology. Share any personal projects or interests that show your eagerness to learn and help others with tech.
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description and relate your experiences directly to what we’re looking for. It shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can keep you updated on your application status. Plus, it’s super easy!
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Know Your Stuff
Familiarise yourself with the basics of IT support and customer service. Brush up on common technical issues that staff and students might face, as well as how to communicate solutions clearly. This will show your genuine interest in the role and your readiness to help others.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you resolved a problem or helped someone understand a technical issue. This will demonstrate your ability to handle queries effectively and empathetically.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, and the types of issues you’ll be dealing with. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
✨Be Yourself
The University of Portsmouth values a friendly and supportive environment, so let your personality shine through. Be genuine in your responses and show your passion for technology and helping others. This will help you connect with the interviewers and leave a lasting impression.
