At a Glance
- Tasks: Assist in deploying IT equipment and provide support using the ITIL framework.
- Company: Join the prestigious University of Portsmouth, a top global employer.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and excellent training opportunities.
- Other info: Dynamic work environment with great career progression and staff wellbeing programmes.
- Why this job: Be part of a community that values innovation and makes a real difference.
- Qualifications: Experience in IT support and familiarity with ITIL processes.
The predicted salary is between 32080 - 34610 £ per year.
Welcome to the University of Portsmouth's Job Board. This platform is your gateway to exciting career opportunities within our institution. We value equality, diversity, inclusion and welcome applicants from all backgrounds.
The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour.
The Role: The University of Portsmouth operates a centrally funded Managed Service scheme. This facilitates a centrally coordinated computing equipment replacement cycle and has enabled the University to standardise purchasing for general computing, improving value for money and the quality of service. The Senior Service Delivery Analyst will primarily assist in the preparation and deployment of IT equipment to staff and students across the university and associated processes. Working as part of the Managed Service Team, the Analyst will also provide 1st level and 2nd level support to customers and users within the faculties and central departments using the ITIL framework. This position is based on-site at the Portsmouth Campus.
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
- Competitive salary, including incremental progression within your scale.
- Generous pension scheme.
- Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
- Family-friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Staff wellbeing programmes.
- Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
- Discounted learning.
- Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
Senior Service Delivery Analyst in Portsmouth employer: University of Portsmouth
The University of Portsmouth is an exceptional employer that fosters a collaborative and inclusive work culture, where ambition, responsibility, and openness are at the forefront of our mission. With competitive salaries, generous leave entitlements, and excellent training opportunities, we empower our employees to grow and thrive in their careers. Located in a prestigious institution recognised for its excellence in teaching and innovation, joining us means being part of a transformative journey towards a modern educational environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Analyst in Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what University of Portsmouth values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges University of Portsmouth might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at University of Portsmouth!
✨Direct Apply to University of Portsmouth
Let's not forget to apply directly through the University of Portsmouth website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service Delivery Analyst in Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at University of Portsmouth.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at University of Portsmouth. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at University of Portsmouth
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
