Promotions Assistant in Portsmouth

The Role:For Residential Services, mainly during term time, it will be the management of the ongoing student feedback surveys and face to face meetings, identifying trends and liaising with Hall Managers to incorporate new ideas and changes where possible. To play a leading role in the collection of information for the tri-annual UUK Code audits. Management of the complaints process to ensure complaints are correctly administered and followed up where required.

For this wide-ranging position, the post holder should have experience of online, social media and customer service activities. Your experience will give you the confidence to work independently and to tight deadlines and budgets, and you should possess excellent communication, organisational and IT skills. Managing numerous small and large campaigns simultaneously is essential. The successful candidate will also require a flexible attitude to work patterns as the role involves occasional evening and weekend work. The role is based on campus, and you should also thrive on working in a busy office environment and ultimately have a strong ethos in putting customers first.

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group - one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.

Whilst there is a need to be in Portsmouth a few days a week, hybrid working is available for this role. If you have any queries regarding this position, please contact David Goodwin at david.goodwin@port.ac.uk Employer, External Only: University of Portsmouth Academic Services Ltd (UASL) Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via our, New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will (in addition to receiving annual cost-of-living-related increases) progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy.
• UKVI Statement Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
• ED&I Statement: We are committed to upholding the University's values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect. Please note that this vacancy may be closed earlier than advertised, so early applications are advised.