At a Glance
- Tasks: Support students with IT services and enhance their university experience.
- Company: Join the vibrant IT team at the University of Portsmouth.
- Benefits: Competitive salary, generous leave, staff discounts, and excellent training opportunities.
- Other info: Fixed-term contract with a dynamic working environment on campus.
- Why this job: Make a real difference in the student community while gaining valuable IT experience.
- Qualifications: Passion for helping others, knowledge of software, and great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an ambitious and proactive individual to play a key role within the University of Portsmouth's IT team.
Responsibilities
- Assist students accessing the university's IT facilities and services.
- Provide friendly, professional and efficient face‑to‑face support.
- Collaborate with the LIS team to escalate complex issues and ensure timely resolutions.
- Contribute ideas for improving IT services.
What We Offer
- Valuable hands‑on experience in a professional IT environment.
- Opportunities for personal and professional development.
- Involvement in delivering enhancements to the student experience.
- A busy and vibrant working environment at the heart of the university campus.
Qualifications and Personal Attributes
- People that are passionate about supporting the student community.
- Knowledge of commonly used software applications and operating systems.
- Excellent communication skills and a positive attitude.
- Ability to work collaboratively and independently.
This position is working on‑site only; we are unable to support hybrid working for this appointment.
Contract Details
This appointment is a fixed‑term contract from 01 August 2026 to 31 August 2027.
Employer
University of Portsmouth Academic Services Ltd (UASL)
Benefits
- Competitive salary, including incremental progression within your scale.
- Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
- Family‑friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
UKVI Statement
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
ED&I Statement
We are committed to upholding the University’s values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect.
Location
University House, Winston Churchill Ave, Portsmouth PO1 2UP
IT Help Adviser x2 in Portsmouth employer: UNIVERSITY OF PORTSMOUTH
The University of Portsmouth is an excellent employer, offering a vibrant and supportive work environment at the heart of the campus. With a focus on personal and professional development, employees benefit from competitive salaries, generous leave entitlements, and a range of recreational facilities. Join our dedicated IT support community and contribute to enhancing the student experience while enjoying a fulfilling career in a dynamic academic setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Adviser x2 in Portsmouth
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
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We think you need these skills to ace IT Help Adviser x2 in Portsmouth
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at UNIVERSITY OF PORTSMOUTH, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at UNIVERSITY OF PORTSMOUTH can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at UNIVERSITY OF PORTSMOUTH will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at UNIVERSITY OF PORTSMOUTH. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at UNIVERSITY OF PORTSMOUTH.
