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- Tasks: Provide exceptional customer service and create a welcoming environment for visitors.
- Company: Leading educational institution in Portsmouth with a strong community focus.
- Benefits: Gain valuable experience in customer service and enhance your CV.
- Why this job: Be the face of the university and make a positive impact on students and visitors.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: On-site role with a DBS check required; interviews on 15 December 2025.
The predicted salary is between 30000 - 42000 £ per year.
A leading educational institution in Portsmouth is seeking a Customer Service Advisor to provide exceptional service to visitors, contributing to the reputation of the University. This role requires working on-site only, with a focus on creating a welcoming environment for students and the community.
A DBS check is required for this role, and interviews are anticipated to take place on 15 December 2025.
Front Desk & Visitor Experience Lead – Sports Campus in Portsmouth employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Visitor Experience Lead – Sports Campus in Portsmouth
✨Tip Number 1
Make sure you know the ins and outs of the university and its services. When you walk into that interview, show us you’re not just a candidate but a passionate advocate for the institution!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle tricky visitor scenarios. We want to see how you’d create that welcoming environment we’re after.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front desk role. Show us you take pride in your appearance and are ready to represent the university with style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at the sports campus.
We think you need these skills to ace Front Desk & Visitor Experience Lead – Sports Campus in Portsmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can contribute to creating that welcoming environment for our visitors. Don’t be afraid to share a bit about yourself and your passion for customer service.
Tailor Your Application: Make sure to tailor your application specifically for the Front Desk & Visitor Experience Lead role. Highlight any relevant experience you have in customer service or working in a similar environment. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Know the Institution Inside Out
Before your interview, take some time to research the educational institution thoroughly. Understand its values, mission, and the specific services it offers. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to creating a welcoming environment.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to provide exceptional service is key. Prepare examples from your past experiences where you successfully handled difficult situations or went above and beyond for customers. This will show the interviewers that you have the skills needed to excel in this role.
✨Prepare for DBS Check Questions
Since a DBS check is required for this position, be ready to discuss any relevant background information. Be honest and upfront about your history, and focus on how your experiences have shaped you into a responsible and trustworthy candidate.
✨Practice Your Welcoming Approach
Think about how you would create a welcoming atmosphere for visitors. During the interview, practice articulating your approach to customer interactions. Use positive language and body language to convey warmth and friendliness, as this is crucial for the Front Desk & Visitor Experience Lead role.