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- Tasks: Provide IT support and training for staff and students on campus.
- Company: Public educational institution dedicated to supporting technology needs.
- Benefits: Formal training, engaging work environment, and supportive team culture.
- Why this job: Join a vibrant community and help 29,000 users with their IT needs.
- Qualifications: Customer service experience and a passion for technology.
- Other info: Great opportunity for personal growth and skill development.
The predicted salary is between 24000 - 36000 £ per year.
A public educational institution in England is seeking an IT Service Desk Assistant to provide extensive IT support for staff and students. The ideal candidate should have a background in customer service, with a keen interest in technology. This on-site role includes formal training and the chance to be part of a supportive service desk team on campus. The position promises an engaging work environment while contributing to the IT needs of 29,000 users.
IT Service Desk Assistant: Campus IT Support & Training employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Assistant: Campus IT Support & Training
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the institution on LinkedIn. A friendly chat can give us insider info about the role and help us stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Show off our tech skills! Bring examples of how we've solved IT issues in the past, whether it's through a portfolio or just some anecdotes. This will demonstrate our hands-on experience and passion for technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up.
We think you need these skills to ace IT Service Desk Assistant: Campus IT Support & Training
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous customer service experience. We want to see how you’ve helped others solve their tech issues, so share specific examples that showcase your skills!
Express Your Passion for Technology: Let us know why you’re interested in technology and IT support. We love candidates who are genuinely excited about helping others with tech, so don’t hold back on sharing your enthusiasm in your written application.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting and relate your experiences directly to the role of IT Service Desk Assistant. This shows us you’ve done your homework and are serious about joining our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common IT issues that staff and students might face, like connectivity problems or software troubleshooting. This will show your potential employer that you’re ready to jump in and help right away.
✨Showcase Your Customer Service Skills
Since this role involves supporting a large number of users, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or helped someone out, as this will demonstrate your ability to handle queries effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you would handle an upset user or a technical problem. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would maintain a calm and professional demeanour.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or the types of technologies you’ll be working with. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
