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- Tasks: Lead AV projects and deliver expert support in dynamic environments.
- Company: Join a forward-thinking university with a focus on innovation.
- Benefits: Competitive salary, generous leave, flexible policies, and excellent training opportunities.
- Why this job: Shape the future of AV technology and make a real impact on learning spaces.
- Qualifications: Passion for AV technology and strong problem-solving skills.
- Other info: On-site role with great career development and staff wellbeing programmes.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about cutting-edge Audio Visual technology and delivering exceptional IT support? Do you thrive in dynamic environments where innovation, collaboration, and problem‑solving are at the heart of what you do? If so, we would love to hear from you. We are looking for a Senior Service Delivery Specialist (AV) to join our Service Delivery team and play a key role in shaping the future of AV and IT services across the University.
Responsibilities
- Work closely with the Estates Department to lead AV input into new builds and building refurbishment projects.
- Deliver expert AV knowledge through multiple channels.
- Ensure learning and collaboration spaces are equipped with modern, future‑ready AV technology.
- Collaborate with internal teams and external partners to deliver innovative solutions.
- Manage and resolve issues using ITIL processes including Incident, Problem, Service and Change Management.
- Help define and implement the University's AV strategy and vision.
- Provide training and guidance on key software and AV tools where there is customer demand.
- Contribute to strategic initiatives within the Digital Transformation and Estates Master Plans.
This position is working on-site only, so we are unable to support hybrid working for this appointment. The interviews are currently anticipated to be held on 16 April 2026. If you have any queries regarding this position, please contact Robert Cox.
Benefits
- Competitive salary, including incremental progression within your scale.
- Generous pension scheme.
- Generous leave entitlement of 32‑35 days a year, plus bank holidays, and an additional Christmas closure.
- Family‑friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Staff wellbeing programmes.
- Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
- Discounted learning.
- Start‑up business mentoring from expert entrepreneurs.
Locations
Service Delivery Specialist (AV) in Hampshire, Portsmouth employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Specialist (AV) in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at the University or in the AV industry. A friendly chat can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your AV knowledge. We want to show that we’re not just passionate but also well-informed about the latest trends and technologies in the field.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. This will help us articulate our thoughts clearly and confidently when it’s our turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can keep track of our application status easily.
We think you need these skills to ace Service Delivery Specialist (AV) in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Passion for AV: When you're writing your application, let your enthusiasm for Audio Visual technology shine through. We want to see how your passion aligns with our mission to deliver exceptional IT support and innovative solutions.
Tailor Your Experience: Make sure to highlight your relevant experience in AV and IT support. We love seeing how you've tackled challenges in dynamic environments, so share specific examples that showcase your problem-solving skills and collaboration with teams.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the Service Delivery Specialist role. Remember, less is often more!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Know Your AV Stuff
Make sure you brush up on the latest trends and technologies in Audio Visual systems. Be ready to discuss how you've used AV technology in past roles and how it can enhance learning environments.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous positions, especially using ITIL processes. Think about specific incidents where you resolved issues effectively and how that could apply to the role.
✨Collaborate Like a Pro
Since this role involves working with various teams, be ready to share experiences where you've successfully collaborated with others. Highlight your communication skills and how you’ve contributed to team projects.
✨Understand the University's Vision
Familiarise yourself with the University’s AV strategy and Digital Transformation initiatives. Showing that you understand their goals will demonstrate your genuine interest in the position and how you can contribute.