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- Tasks: Provide top-notch IT support to students and staff, ensuring smooth digital services.
- Company: Join a dynamic Library & Information Services team at the University.
- Benefits: Gain valuable experience, develop your skills, and contribute to exciting digital transformation projects.
- Why this job: Be part of a collaborative team that shapes the future of IT services at the University.
- Qualifications: Strong IT knowledge, problem-solving skills, and a passion for customer service.
- Other info: On-site role with opportunities for professional growth and development.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are looking for a motivated and customer-focused Service Delivery Specialist to join our Service Delivery team within Library & Information Services (LIS). In this frontline role, you will provide high‑quality IT support to students, staff, and partners across the University, ensuring our community has access to reliable, effective, and user‑centred digital services. Working as part of a collaborative operational team—and reporting to the Deputy Service Delivery Manager—you will deliver technical support across our full range of IT systems and services. You will contribute to service improvement initiatives, support ITIL‑aligned processes, and play an active role in Digital Transformation projects that shape the University’s future.
Key Responsibilities
- Provide expert IT support via telephone, email, remote tools, and deskside assistance for all incidents and service requests raised through the Service Desk.
- Support the delivery of IT solutions, including requirements gathering, testing, implementation, and ongoing customer support.
- Contribute to the delivery of the University’s Digital Transformation Plan and participate in relevant projects.
- Identify recurring technical issues, perform root‑cause analysis, and recommend workarounds or permanent solutions.
- Deliver technical expertise in areas such as operating systems, software, and centrally managed IT services.
- Participate in Change Management activities, including assessing impacts and communicating with stakeholders.
- Provide IT-related training and guidance to customers, including producing technical documentation and running workshops.
- Act as a service manager for specific services where required (e.g., Printing, File Storage).
About You
You will bring a blend of technical capability, problem‑solving skills, and a commitment to excellent customer service. You’ll enjoy working in a collaborative environment and be proactive in identifying opportunities to improve services and user experience.
Essential Skills & Experience
- Strong knowledge of Microsoft Windows operating systems, software, and networked environments.
- Experience supporting and installing Apple macOS and core applications.
- Ability to troubleshoot effectively, work independently, and collaborate as part of a team.
- Excellent communication skills and strong customer service skills.
- Good administrative and documentation skills.
- Previous experience working in an IT support environment.
- A desire to learn, innovate, and develop new skills.
- A good understanding of the ITIL Service Management framework.
Qualifications
- 5 GCSEs (Grade C/4 or above), including English and Maths.
- An IT‑related qualification or equivalent professional experience.
This position is working on‑site only, so we are unable to support hybrid working for this appointment. The interviews are currently anticipated to be held on 23 April 2026.
Locations
Service Delivery Specialist in Hampshire, Portsmouth employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Specialist in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about IT support, brush up on your troubleshooting techniques and be ready to demonstrate your knowledge of operating systems and software during practical assessments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our Service Delivery team!
We think you need these skills to ace Service Delivery Specialist in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Service Delivery Specialist role. We want to see how your background aligns with our needs, so don’t hold back!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch IT support, be sure to showcase your customer service experience. Share specific examples of how you've helped others in the past—this will really resonate with us!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Know Your IT Stuff
Make sure you brush up on your knowledge of Microsoft Windows and Apple macOS. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any relevant ITIL processes. This will show that you’re not just a techie but someone who understands the bigger picture.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for customers. Prepare to share specific instances where your communication skills made a difference in resolving an issue or improving user experience.
✨Be Ready to Collaborate
This position requires teamwork, so be prepared to talk about how you’ve worked with others in the past. Highlight any experiences where you contributed to service improvement initiatives or participated in projects that required collaboration. It’s all about showing you can work well in a team!
✨Prepare Questions About Digital Transformation
Since the role involves contributing to the University’s Digital Transformation Plan, come armed with questions about their current initiatives. This shows your interest in the future of the services and your eagerness to be part of that journey. Plus, it gives you a chance to demonstrate your proactive mindset!