Customer Service Advisor in Hampshire, Portsmouth

As part of the front-of-house Customer Service Advisor team, you will ensure that all visitors experience exceptional customer service, contributing to the overall reputation and positioning of the University as a leading institution for sport. By providing a seamless and welcoming front-of-house experience, this position plays a vital part in delivering customer service functions and fostering a positive environment where students, staff, and the wider community feel welcomed, engaged and connected, ultimately enhancing their sense of belonging to the University\’s vibrant sports culture.

The working pattern for this post is to be confirmed and will be on a rota basis. We may be able to offer reduced candidates for the right candidate. This position is working on-site only, so we are unable to support hybrid working for this appointment.

The interviews are currently anticipated to be held on 15 December 2025.

A Disclosure and Barring Service (DBS) check is required for this post.

If you have any queries regarding this position, please contact Alex Seymour at alex.seymour1@port.ac.uk or by calling 02392845555.

Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
• The perks don’t stop there – click ‘apply’ for further information on My Reward and Benefits

UKVI Statement

Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement:

We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.

Please note that this vacancy may be closed earlier than advertised, so early applications are advised.