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For Companies At a Glance
- Tasks: Be the friendly face of our Enquiry Centre, helping students and stakeholders with their queries.
- Company: Join the University of Portsmouth, a top-rated institution known for excellence in teaching and innovation.
- Benefits: Enjoy hybrid working, generous leave, staff discounts, and excellent training opportunities.
- Why this job: Make a real impact by delivering outstanding customer service in a vibrant, supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping others and great communication skills.
- Other info: Interviews are on 21 August 2025; apply early as the vacancy may close sooner.
The predicted salary is between 28800 - 43200 £ per year.
Overview
To ensure the effective provision of the Enquiries Centre function, facilitating the efficient and effective response to queries from a broad array of customers, including applicants and students. The role entails supporting the delivery of an enquiries service of exceptional quality, centred around continuous enhancement and prioritising stakeholder satisfaction. The post holder will contribute to the timely and efficient provision of services while maintaining standardised processes and practices in accordance with operational needs.
Working arrangements
After 3 months of training, there will be a possibility to work from home 1-2 days a week, depending on business needs. During busy periods, such as Graduation, Clearing and Registration working from home is not permitted.
Interview and contract
The interviews are currently anticipated to be held on the week commencing 13 April 2026. This appointment is a fixed-term contract of 6 months.
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Enquiry Centre Officer employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiry Centre Officer
✨Tip Number 1
Familiarise yourself with the University of Portsmouth's values and mission. Understanding their commitment to excellence, innovation, and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences. Highlight situations where you went above and beyond to assist customers, as this role is all about making positive interactions.
✨Tip Number 3
Research common enquiries that prospective and current students might have. Being knowledgeable about typical questions can demonstrate your proactive nature and readiness to provide excellent service right from the start.
✨Tip Number 4
Network with current or former employees of the University of Portsmouth if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Enquiry Centre Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Enquiry Centre Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your proactive approach. Use specific examples from your past experiences to demonstrate how you can contribute to the University’s mission of providing outstanding service.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer interaction or support. Detail your achievements in those positions, focusing on how you improved service quality or customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Research the University
Before your interview, take some time to learn about the University of Portsmouth. Understand its values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Demonstrate Customer Service Skills
As an Enquiry Centre Officer, you'll be the first point of contact for many. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to handle enquiries efficiently and positively, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations. Think about potential challenges you might face in the role and how you would resolve them. This will demonstrate your problem-solving skills and proactive approach.
✨Show Enthusiasm and Team Spirit
The University values a vibrant and collaborative environment. During the interview, express your enthusiasm for working in a team and your commitment to contributing positively to the workplace culture. Share examples of how you've worked well with others in the past.