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For Companies At a Glance
- Tasks: Lead IT service delivery and enhance user experiences across the University.
- Company: Join the prestigious University of Portsmouth, a top-rated institution for excellence.
- Benefits: Competitive salary, generous leave, flexible working, and excellent training opportunities.
- Why this job: Make a real impact in a dynamic environment focused on innovation and service excellence.
- Qualifications: Experience in IT service management and strong leadership skills required.
- Other info: Be part of a diverse community committed to equality and inclusion.
The predicted salary is between 40000 - 50000 £ per year.
Overview
Reporting to the Service Delivery Manager (SDM), the Deputy Service Delivery Manager (DSDM) will be responsible for the provision of services and support to internal and external customers. They will manage the day to day operations of their teams ensuring they are able to provide an excellent level of service, delivery of IT projects and resultant customer satisfaction.
Responsibilities
The DSDM will support their SDM and customers to establish budgets, approvals and operating plans for IT equipment and services, ensuring that they align with the UoP Digital Masterplan. The Deputy SDM will work closely with their customer at all levels to understand their roles, responsibilities and business needs and support them through change.
On-site requirement
This position is working on-site only, so we are unable to support hybrid working for this appointment.
Interviews
The interviews are currently anticipated to be held on either 31 March 2026 and/or 14 April 2026.
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Deputy Service Delivery Manager employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Portsmouth on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the university's recent projects and initiatives. Show us that you're not just interested in the role, but also in how you can contribute to their Digital Transformation Plan.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences in IT service management and how you've led teams to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our community.
We think you need these skills to ace Deputy Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy Service Delivery Manager role. Highlight your experience in IT service delivery and how it aligns with our values of ambition, responsibility, and openness.
Showcase Your ITIL Knowledge: Since this role involves ITIL processes, be sure to mention any relevant certifications or experiences you have. We want to see how you can contribute to our service excellence and digital transformation initiatives.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the role. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the University of Portsmouth.
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL processes, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied these principles in past roles and how they can enhance service delivery at the University of Portsmouth.
✨Showcase Your Leadership Skills
As a Deputy Service Delivery Manager, you'll need to lead teams effectively. Prepare examples of how you've motivated and managed teams in previous positions, focusing on your approach to problem-solving and driving service improvements.
✨Engage with Stakeholders
Communication is key! Think about how you've successfully engaged with various stakeholders in the past. Be prepared to share specific instances where your communication skills led to improved service quality or project outcomes.
✨Demonstrate Your Passion for User Experience
The university values outstanding user experiences. Come equipped with examples of how you've championed customer service excellence in your previous roles. Highlight any innovative solutions you've implemented that benefited users directly.