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- Tasks: Lead IT service delivery and enhance user experiences across the University.
- Company: Join the prestigious University of Portsmouth, a top-rated institution for excellence.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and excellent training opportunities.
- Why this job: Make a real impact in a dynamic environment focused on innovation and service excellence.
- Qualifications: Experience in IT service management and strong leadership skills required.
- Other info: Be part of a diverse community committed to equality and inclusion.
The predicted salary is between 40000 - 50000 £ per year.
Salary
£46,049 – £56,535 per annum
Contractual hours
37
Basis
Full-Time
Job category/type
Permanent – Full-Time
Job reference
REC
The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.
Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.
Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.
Location:
University of Portsmouth, On site
About the Role
We are seeking a proactive and experienced Deputy Service Delivery Manager to join our Information Services team at the University of Portsmouth. This is a pivotal role supporting the delivery of high-quality IT services across the University, ensuring our students and staff benefit from reliable, innovative, and user-focused digital solutions.
Reporting to the Service Delivery Manager, you will lead operational teams, manage service performance, and contribute to strategic initiatives including our Digital Transformation Plan. You\’ll play a key role in shaping service excellence through ITIL-aligned processes and continuous improvement.
Key Responsibilities
- Lead and manage day-to-day IT service delivery operations across the University.
- Support and deputise for the Service Delivery Manager in strategic planning and service development.
- Ensure effective incident, problem, and change management in line with ITIL best practices.
- Collaborate with internal stakeholders and external partners to enhance service quality.
- Monitor service performance metrics and drive improvements.
- Contribute to the development and implementation of digital transformation projects.
- Champion a culture of customer service excellence and innovation.
About You
You will be a confident leader with a strong background in IT service management and a passion for delivering outstanding user experiences. You\’ll bring:
- Proven experience in IT service delivery, ideally within a large or complex organisation.
- Strong understanding of ITIL processes and service management frameworks.
- Excellent communication and stakeholder engagement skills.
- Ability to lead and motivate technical teams.
- A proactive approach to problem-solving and service improvement.
The interviews are currently anticipated to be held on 07 November 2025. If you have any queries regarding this position please contact Barrie Miles at or
Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
- Competitive salary, including incremental progression within your scale.
- Generous pension scheme.
- Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
- Family-friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Staff wellbeing programmes.
- Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
- Discounted learning.
- Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
- The perks don\’t stop there – click \’apply\’ for further information on My Reward and Benefits
UKVI Statement
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
ED&I Statement:
We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.
Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
Locations
Deputy Service Delivery Manager employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Portsmouth on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the university's recent projects and initiatives. Show us that you're not just interested in the role, but also in how you can contribute to their Digital Transformation Plan.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences in IT service management and how you've tackled challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the University of Portsmouth.
We think you need these skills to ace Deputy Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy Service Delivery Manager role. Highlight your experience in IT service management and how it aligns with our values of ambition, responsibility, and openness.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've led teams and improved service delivery in previous roles. This will help us understand how you can contribute to our Information Services team.
Emphasise ITIL Knowledge: Since this role involves ITIL-aligned processes, be sure to mention your understanding and experience with ITIL best practices. This will show us that you're ready to hit the ground running!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the University of Portsmouth.
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL processes, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied these principles in past roles and how they can enhance service delivery at the University of Portsmouth.
✨Showcase Your Leadership Skills
As a Deputy Service Delivery Manager, you'll need to lead teams effectively. Prepare examples of how you've motivated and managed teams in previous positions, focusing on your approach to problem-solving and driving service improvements.
✨Engage with Stakeholders
Communication is key! Think about how you've successfully engaged with various stakeholders in the past. Be prepared to share specific instances where your communication skills led to improved service quality or project outcomes.
✨Demonstrate Your Passion for User Experience
The university values outstanding user experiences. Come equipped with examples of how you've championed customer service excellence in your previous roles. Highlight any innovative solutions you've implemented that benefited users directly.
