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- Tasks: Deliver exceptional customer service and create a welcoming atmosphere for visitors.
- Company: Join a leading university known for its vibrant sports culture.
- Benefits: Flexible working hours, engaging environment, and the chance to connect with the community.
- Why this job: Be part of a team that enhances the university experience for students and visitors.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: On-site role with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
As part of the front‑of‑house Customer Service Advisor team, you will ensure that all visitors experience exceptional customer service, contributing to the overall reputation and positioning of the University as a leading institution for sport. By providing a seamless and welcoming front‑of‑house experience, this position plays a vital part in delivering customer service functions and fostering a positive environment where students, staff, and the wider community feel welcomed, engaged and connected, ultimately enhancing their sense of belonging to the University’s vibrant sports culture.
The working pattern for this post is to be confirmed and will be on a rota basis. This position is working on‑site only, so we are unable to support hybrid working for this appointment.
A Disclosure and Barring Service (DBS) check is required for this post.
If you have any queries regarding this position, please contact Alex Seymour at alex.seymour1@port.ac.uk or by calling 02392845555.
Customer Service Advisor employer: UNIVERSITY OF PORTSMOUTH
Contact Detail:
UNIVERSITY OF PORTSMOUTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the University’s sports culture! Research their events, teams, and community initiatives. This will not only help you in interviews but also show your genuine interest in being part of their vibrant environment.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network with current employees or alumni. Reach out on LinkedIn or attend university events to connect with people who can give you insider tips about the role and the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any relevant experiences that highlight your ability to create a welcoming atmosphere and engage with visitors.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Customer Service Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for in a candidate.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you're a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UNIVERSITY OF PORTSMOUTH
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Think about how you can create a welcoming environment and engage with visitors effectively. Be ready to share examples from your past experiences that highlight your ability to handle various customer interactions.
✨Research the University’s Sports Culture
Dive into the University’s sports programmes and community initiatives. Understanding their values and how they contribute to a vibrant sports culture will help you connect your answers to their mission during the interview. Show them you’re genuinely interested in being part of their team!
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in customer service situations. Practice responding to common scenarios, like dealing with an unhappy visitor or managing multiple requests at once. This will help you demonstrate your quick thinking and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This shows your enthusiasm for the role and helps you gauge if the position is the right fit for you. Consider asking about the team dynamics or how they measure success in customer service roles.
