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For Companies At a Glance
- Tasks: Provide 1-1 support and advice to students on academic issues.
- Company: Join the vibrant University of Portsmouth Students’ Union, dedicated to positively impacting student lives.
- Benefits: Enjoy flexible working, 38 days holiday, and access to great staff perks like gym discounts.
- Why this job: Be part of a supportive team that values inclusivity and personal development while making a difference.
- Qualifications: Experience in customer service and knowledge of university guidelines are essential.
- Other info: Applications are anonymous to ensure fairness; we welcome diverse candidates.
The predicted salary is between 28800 - 42000 £ per year.
The Post
The University of Portsmouth Students’ Union is a vibrant, forward-thinking organisation with a vision of delivering a positive impact with every Portsmouth student. An exciting opportunity has arisen to join the Student Advice Team. The post holder will meet with students on a 1-1 basis to provide impartial advice and advocate for students on academic issues affecting University of Portsmouth students. You will be the first point of contact for students visiting or contacting the Advice Service for support. It is vital to give an excellent first impression that reflects the Union’s values and services. The post holder will maintain high standards of customer care and adhere to the Union’s policies and procedures.
The Person
The post holder will have experience providing high-quality customer service. Experience working within a Higher Educational environment or recent knowledge of University guidelines is required. The ideal candidate will have excellent listening and communication skills and experience working with clients on a 1-1 basis in a supporting role. The ability to work in a busy, high-pressure environment with the skills to prioritise work efficiently is essential.
What We Offer
- Supportive and sociable team environment
- Regular training and development days
- 38 days holiday (30 days annual leave plus 8 bank holidays) and additional Christmas leave (University shutdown)
- Flexible working options (e.g., flexitime, career breaks, paid time off for volunteering)
- 35-hour work week
- Enhanced sick pay, maternity, paternity, or adoption leave
- Access to university staff benefits: discounted gym membership, free library membership, bike safe scheme
- Employee Assistance Programme
The Organisation
The University of Portsmouth Students’ Union (UPSU) is a forward-thinking, friendly organisation committed to delivering a positive impact for every Portsmouth student. As a charity guided by its values and members, we offer a wide range of services and activities to support and enrich student life. UPSU employs approximately 30 staff, with around 40 student staff and collaborates with over 1,000 student volunteers and 100 student groups.
Further Information
For more details and application instructions, visit www.upsu.net/careers. For an informal chat about this role, contact Megan Easton at megan.easton@upsu.net or 02392843672.
Closing date for applications: midday, 4th August 2025
Interview date: 13th August 2025
Applicants are asked not to send CVs or cover letters, as these will not be considered. An application form is available on our website.
Anonymous shortlisting will be used to ensure fair recruitment. Personal details will not be disclosed to the panel. If shortlisted, you may submit identifying documents during the interview process.
We are committed to embedding equality, diversity, and inclusion (EDI) within our community. We welcome applications from all talented individuals and are actively working to diversify our workforce to reflect our student community. We encourage applications from underrepresented groups.
The Union is a MINDFUL EMPLOYER and supports mental wellbeing initiatives for staff.
If you do not hear from us by the interview date, please assume your application was unsuccessful.
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Student Adviser employer: University of Portsmouth Students' Union
Contact Detail:
University of Portsmouth Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Adviser
✨Tip Number 1
Familiarise yourself with the University of Portsmouth's policies and procedures. Understanding these guidelines will not only help you in your role but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Practice your listening and communication skills. Consider role-playing scenarios where you provide advice to students, as this will prepare you for the one-on-one interactions you'll have in the role.
✨Tip Number 3
Network with current or former Student Advisers at UPSU. They can provide valuable insights into the role and share tips on how to excel in the application process.
✨Tip Number 4
Showcase your customer service experience in your application. Think of specific examples where you've successfully supported clients, especially in high-pressure situations, as this aligns with the job requirements.
We think you need these skills to ace Student Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Student Adviser position. Tailor your application to highlight how your experience aligns with the role.
Complete the Application Form: Since CVs and cover letters are not accepted, focus on filling out the application form thoroughly. Provide clear and concise answers that demonstrate your relevant skills and experiences.
Showcase Customer Service Skills: Emphasise your experience in providing high-quality customer service. Use specific examples from your past roles to illustrate your ability to support clients effectively, especially in a one-on-one setting.
Highlight Relevant Experience: If you have experience in a higher education environment or knowledge of university guidelines, make sure to mention this in your application. This will show that you understand the context in which you'll be working.
How to prepare for a job interview at University of Portsmouth Students' Union
✨Showcase Your Customer Service Skills
As a Student Adviser, you'll be the first point of contact for students. Highlight your previous experience in customer service and how you've successfully handled inquiries or issues in a supportive manner.
✨Demonstrate Your Knowledge of University Guidelines
Familiarise yourself with the University of Portsmouth's policies and procedures. Be prepared to discuss how this knowledge can help you provide effective advice and support to students facing academic challenges.
✨Exhibit Strong Listening and Communication Skills
During the interview, practice active listening and clear communication. You may be asked to role-play a scenario where you need to advise a student, so showing empathy and understanding is key.
✨Prepare for a High-Pressure Environment
The role requires prioritising tasks efficiently. Think of examples from your past experiences where you've successfully managed multiple responsibilities under pressure, and be ready to share these during the interview.