Service Delivery Specialist (AV) in Southampton

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group, one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.

Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

The Role: Are you an AV professional who’s excited to make a real difference for students? Join us in shaping the future of AV and digital learning across the University. This is an exciting opportunity to play a leading role in delivering innovative AV technologies and services that enhance teaching, collaboration and the overall student experience.

You will lead the planning and delivery of major AV refresh and installation programmes across teaching spaces, meeting rooms and collaborative environments, while supporting high-profile capital and digital transformation projects. As part of our ambitious technology roadmap, we are transitioning to fully LED-based display solutions and transforming our lecture theatres with the latest high-tech video wall technology, creating cutting-edge learning environments across the campus.

Working closely with stakeholders and technology partners, you will help drive service excellence, continuous improvement and innovation across the University. The role also offers the opportunity to influence AV standards, support service development initiatives, deliver user training, and contribute to wider IT and University projects in a fast-paced and forward-thinking environment.

We are looking for a customer-focused AV professional with excellent communication skills, strong technical expertise, and a passion for delivering outstanding user experiences through technology. The successful applicant will have excellent customer service skills and experience working within a strong customer focused AV environment.

This position is working on-site only, so we are unable to support hybrid working for this appointment. A small amount of flexibility may be available on discussion with local management. The interviews are currently anticipated to be held on 16 June 2026.

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.

The perks don’t stop there - click apply for further information on My Reward and Benefits.

Salary Information: New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will (in addition to receiving annual cost-of-living-related increases) progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy.

UKVI Statement: Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement: We are committed to upholding the University’s values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect.

Please note that this vacancy may be closed earlier than advertised, so early applications are advised.