At a Glance
- Tasks: Provide innovative IT support and enhance digital services for students and staff.
- Company: Join the prestigious University of Portsmouth, a top-rated institution in the UK.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and staff discounts.
- Other info: On-site position with excellent career growth and development opportunities.
- Why this job: Make a real impact in a dynamic environment while working with emerging technologies.
- Qualifications: Strong customer service skills and experience in a customer-focused IT role.
The predicted salary is between 30000 - 40000 € per year.
The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group, one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key.
Are you an IT professional who is excited to make a real difference for students? The University of Portsmouth is looking for an ambitious and technically skilled Senior Service Delivery Analyst to join our Student Service Delivery (SSD) team. This is an exciting opportunity to play a key role in delivering innovative IT services that directly support students and staff across the University.
You will provide 1st, 2nd and some 3rd line support through phone, email and on-site assistance, while helping to maintain and improve a wide range of digital services and technologies. From laptop lockers and smart learning spaces to virtual servers, SaaS platforms and chatbots, you will work with systems that shape the student experience every day.
As part of a forward-thinking team, you will develop your expertise in service management and ITIL best practice, gain access to further technical training, and have opportunities to lead projects and contribute to major University-wide digital transformation initiatives. This is an ideal role for someone who enjoys solving problems, working with emerging technologies, and making a visible impact in a dynamic higher education environment. This position is based on-site at the Portsmouth Campus.
The successful applicant will have excellent customer service skills and experience working within a strong customer focused environment. This position is working on-site only, so we are unable to support hybrid working for this appointment. A small amount of flexibility may be available on discussion with local management.
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
- Competitive salary, including incremental progression within your scale.
- Generous pension scheme.
- Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.
- Family-friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Staff wellbeing programmes.
- Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
- Discounted learning.
- Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
The perks don’t stop there - click apply for further information on My Reward and Benefits.
New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy.
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
We are committed to upholding the University’s values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect. Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
Service Delivery Analyst - IT employer: University of Portsmouth Estates Department
The University of Portsmouth is an exceptional employer that fosters a culture of ambition, responsibility, and openness, making it a prime choice for IT professionals eager to make a meaningful impact in higher education. With a commitment to employee growth through extensive training opportunities, competitive salaries, and a generous benefits package, including family-friendly policies and wellness programmes, you will thrive in a supportive environment that values innovation and achievement. Join us on the Portsmouth Campus and be part of a prestigious institution that not only ranks among the top universities globally but also prioritises the development of its staff and the enhancement of the student experience.
Contact Detail:
University of Portsmouth Estates Department Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst - IT
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Portsmouth on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the latest trends in IT service delivery. Show us that you're not just technically skilled but also passionate about how technology can enhance the student experience.
✨Tip Number 3
Practice your customer service skills! Since this role is all about supporting students and staff, think of examples where you've gone above and beyond to help someone solve a problem.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our community at the University of Portsmouth.
We think you need these skills to ace Service Delivery Analyst - IT
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Analyst role. Highlight your IT skills and customer service experience, as these are key for us. Use specific examples that show how you've made a difference in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about this role at the University of Portsmouth and how your background aligns with our values of ambition, responsibility, and openness. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. We want to see how you approach challenges and what innovative solutions you've implemented in the past. This is crucial for making a visible impact in our dynamic environment.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our amazing benefits!
How to prepare for a job interview at University of Portsmouth Estates Department
✨Know Your Stuff
Make sure you brush up on ITIL best practices and the specific technologies mentioned in the job description. Familiarise yourself with the types of support you'll be providing, like 1st, 2nd, and 3rd line support, so you can confidently discuss your experience and how it relates to the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples of how you've successfully handled customer queries or issues in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to a positive user experience.
✨Be Ready to Discuss Problem-Solving
This role is all about solving problems with emerging technologies. Prepare to share specific instances where you've tackled technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Understand the University’s Values
Familiarise yourself with the University of Portsmouth's values of ambition, responsibility, and openness. Be prepared to discuss how these values resonate with you and how you can contribute to their mission. This shows that you're not just interested in the job, but also in being part of their community.
