At a Glance
- Tasks: Provide technical support and digital assistance to students and staff remotely.
- Company: Join the University of Portsmouth, a top-rated global employer.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Work in a supportive environment with excellent career advancement potential.
- Why this job: Be part of a prestigious institution making a real difference in education.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.
Experience the pride of being part of a select group, one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally.
Locations
Technical Helpdesk & Digital Remote Support Agent in Hampshire, Portsmouth employer: University of Portsmouth Estates Department
The University of Portsmouth is an outstanding employer, offering a vibrant work culture that fosters innovation and collaboration among its staff. With a commitment to employee development and a prestigious Gold rating in the Teaching Excellence Framework, we provide our team with meaningful opportunities for growth and the chance to contribute to impactful knowledge creation in a supportive environment.
Contact Details:
University of Portsmouth Estates Department Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Helpdesk & Digital Remote Support Agent in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Portsmouth on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common technical support scenarios. We want to show that we can handle real-life challenges, so practice explaining how we’d troubleshoot issues effectively.
✨Tip Number 3
Show off our soft skills! As a Technical Helpdesk Agent, communication is key. Let’s think of examples where we’ve successfully helped others solve problems, and be ready to share those during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our CV and cover letter to match what the University of Portsmouth is looking for.
We think you need these skills to ace Technical Helpdesk & Digital Remote Support Agent in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the Technical Helpdesk & Digital Remote Support Agent role. Highlight any previous support roles or technical skills that align with what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention why you want to work at the University of Portsmouth!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing how you approach challenges and find solutions, especially in a helpdesk environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at University of Portsmouth Estates Department
✨Know Your Tech Inside Out
As a Technical Helpdesk & Digital Remote Support Agent, it's crucial to brush up on your technical knowledge. Familiarise yourself with common software and hardware issues, as well as troubleshooting techniques. This will not only help you answer questions confidently but also demonstrate your expertise.
✨Showcase Your Communication Skills
In this role, you'll be interacting with users who may not be tech-savvy. Practice explaining complex concepts in simple terms. During the interview, highlight any previous experience where you've successfully communicated technical information to non-technical audiences.
✨Research the University’s Values
The University of Portsmouth prides itself on creating and sharing knowledge. Make sure you understand their mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of making a difference.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you resolved technical issues or provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
