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- Tasks: Lead a team to deliver top-notch financial support for students and enhance their experience.
- Company: Join the University of Plymouth Services Limited, committed to student success and inclusivity.
- Benefits: Enjoy 25 days annual leave, competitive salary, and professional development opportunities.
- Why this job: Make a real difference in students' lives by providing expert financial guidance.
- Qualifications: Experience in financial advisory or customer service, with strong communication skills.
- Other info: Be part of an inclusive community focused on continuous improvement and student wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Student Services Hub Manager, the Student Financial Support Team Lead leads the delivery and ongoing development of a comprehensive, customer-focused financial support advisory service. You will manage a team of two Student Financial Support Advisors, overseeing daily operations and ensuring high-quality, accurate advice is delivered across all areas of student funding, including hardship support, bursaries, scholarships, and complex financial queries. The role combines operational leadership with specialist advisory expertise, supporting both service excellence and continuous improvement initiatives.
Responsibilities
- Lead and develop an effective student financial support advisory service aligned with institutional priorities and values.
- Line-manage, coach and support a team of advisors, ensuring performance targets and service standards are met.
- Provide specialist guidance on complex financial support matters, including eligibility assessments and decision-making.
- Oversee bursaries, scholarships and financial support schemes, ensuring compliance with regulatory and funding requirements.
- Analyse data and review processes to enhance service delivery, improve student experience and support evidence-based decision-making.
Are you an experienced financial support or advisory professional ready to lead a high-performing team and make a meaningful impact on student success and wellbeing? We are seeking a Student Financial Support Team Lead to play a key role in delivering expert financial guidance while shaping an inclusive and supportive student experience.
Qualifications
- Experience working within a student-facing, financial advisory, or similar customer-focused environment.
- You may not have worked in Higher Education before, but you will bring relevant expertise in areas such as financial advice, welfare support, regulated funding environments, customer service leadership, or complex case management.
- Strong communication skills with the ability to provide clear, specialist advice.
- Experience managing or supporting others (line management desirable).
- Ability to analyse financial information and make sound, evidence-based decisions.
- Excellent organisational skills with strong attention to detail.
- Commitment to delivering high-quality customer service.
- Relevant professional knowledge or qualifications in finance, funding or advisory work (or working towards).
- Advanced working knowledge of Microsoft Office and familiarity with CRM or case management systems (desirable).
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth's strategic vision, and will adopt the University of Plymouth's HR policies and procedures in full unless otherwise stated.
Inclusion & EEO Statement
The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter.
Benefits
Generous annual leave: 25 days annual leave plus
Student Financial Support Team Lead in Plymouth employer: University of Plymouth
Contact Detail:
University of Plymouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Financial Support Team Lead in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector, especially those who have experience in financial support roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to financial advisory and team leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers, be ready to discuss your experience with complex financial queries and how you've improved service delivery in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Student Financial Support Team Lead in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in financial advisory roles. We want to see how your skills align with the responsibilities of leading a team and providing top-notch support to students.
Showcase Your Leadership Skills: Since this role involves managing a team, don’t forget to mention any previous leadership or coaching experiences. We’re looking for someone who can inspire and guide others, so share examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your qualifications and experiences, as we appreciate clarity and directness in communication.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at University of Plymouth
✨Know Your Stuff
Make sure you brush up on all things related to student financial support, including bursaries, scholarships, and hardship support. Familiarise yourself with the latest regulations and funding requirements so you can confidently discuss how you would ensure compliance and deliver accurate advice.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of your leadership experience. Think about times when you've coached or supported others, and how you’ve helped them meet performance targets. Highlight your ability to foster a positive team environment.
✨Data-Driven Decision Making
The job requires analysing data to improve service delivery. Be ready to discuss your experience with data analysis and how it has informed your decision-making in previous roles. Bring examples of how you've used evidence to enhance student experiences or streamline processes.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating complex financial concepts in a straightforward manner. During the interview, demonstrate your ability to provide clear, specialist advice by answering questions concisely and confidently.
