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- Tasks: Lead and inspire a team to deliver exceptional services across multiple areas.
- Company: Join the University Commercial Services Plymouth, a hub of innovation on campus.
- Benefits: Competitive salary, opportunity for growth, and a vibrant work culture.
- Why this job: Make a real impact in a fast-paced environment while enhancing student experiences.
- Qualifications: Experience in commercial services or hospitality with strong financial management skills.
- Other info: Closing date for applications is 23 March 2025.
The predicted salary is between 61574 - 65412 £ per year.
Job Title- Director of Commercial Operations (UCSP)
Salary- £61,574 – £65,412
Location- Plymouth
Client Job Reference- CS0203
Join a Thriving Support Service for the University of Plymouth, at the Heart of Campus Innovation – Director of Commercial Operations
Are you a commercially driven and strategic leader with a passion for delivering high-quality services? Do you thrive in a fast-paced, customer-focused environment where you can make a direct impact on financial growth and service excellence? If so, we have the perfect opportunity for you!
The University Commercial Services Plymouth are looking for a Director of Commercial Operations to coordinate and transform the diverse range of services we provide across the University of Plymouth. With a turnover of £3 million, you will oversee the daily operations of our nursery, hospitality unit, and 11 retail cafes, working with a dedicated team of 70 staff to create exceptional experiences for our students, staff, and visitors. Whether you’re an experienced Head of Operations or someone looking to step up into a larger leadership role, this is an opportunity to grow and make a real impact.
What You’ll Do:
- Lead, inspire, and develop a talented team across multiple service areas, ensuring operational excellence and top-tier customer satisfaction
- Manage and grow a £3 million turnover portfolio, driving profitability while ensuring sustainability and quality
- Implement innovative strategies to enhance student experience, drive income generation, and uncover new business opportunities
- Collaborate closely with key stakeholders, shaping the commercial direction of our services in line with the university\’s broader strategic goals
- Use your sharp financial acumen to develop, manage, and monitor budgets, ensuring financial sustainability and growth
- Foster a culture of continuous improvement, ensuring our services meet the highest standards of efficiency, sustainability, and customer service
What You’ll Bring:
- Experience in managing commercial services, hospitality, or retail operations, with a desire to take on more responsibility and grow your career
- A track record of financial management, driving profitability, and managing budgets to meet targets
- Strategic thinking and problem-solving skills, with the ability to identify new opportunities for growth
- Excellent interpersonal skills and the ability to engage and influence various stakeholders
- A passion for delivering exceptional service, creating a positive customer experience, and directing teams to success
Why Join Us?
At the University Commercial Services Plymouth, you’ll be part of a forward-thinking, vibrant community where innovation and excellence thrive. You’ll lead impactful projects, drive positive change, and directly contribute to the success of a growing commercial portfolio. This is an opportunity to make your mark and grow within an exciting, fast-paced environment.
For an informal discussion please contact Trevor Wills via Jackie Lee at
Closing date: 23 March 2025.
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Director of Commercial Operations (UCSP) employer: University of Plymouth
Contact Detail:
University of Plymouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Commercial Operations (UCSP)
✨Tip Number 1
Familiarize yourself with the University of Plymouth's commercial services and their current offerings. Understanding their operations will help you articulate how your experience aligns with their needs during discussions.
✨Tip Number 2
Network with current or former employees of the University Commercial Services. Engaging with them can provide insights into the company culture and expectations, which can be invaluable in your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven profitability and managed budgets in previous roles. Highlighting your financial acumen will demonstrate your capability to manage the £3 million turnover portfolio effectively.
✨Tip Number 4
Showcase your strategic thinking by identifying potential areas for growth within the university's services. Presenting innovative ideas during your conversations can set you apart as a forward-thinking candidate.
We think you need these skills to ace Director of Commercial Operations (UCSP)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Director of Commercial Operations. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in managing commercial services, hospitality, or retail operations. Emphasize your financial management skills and any previous leadership roles that demonstrate your ability to inspire and develop teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service and your strategic thinking abilities. Use specific examples from your past experiences to illustrate how you can contribute to the University Commercial Services Plymouth.
Highlight Your Achievements: In both your CV and cover letter, make sure to include quantifiable achievements related to profitability, budget management, and customer satisfaction. This will help demonstrate your capability to drive financial growth and operational excellence.
How to prepare for a job interview at University of Plymouth
✨Showcase Your Leadership Skills
As a Director of Commercial Operations, you'll need to demonstrate your ability to lead and inspire a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to fostering collaboration and driving performance.
✨Highlight Financial Acumen
Given the role's focus on managing a £3 million turnover portfolio, be ready to discuss your experience with financial management. Share specific instances where you've driven profitability and managed budgets effectively, showcasing your strategic thinking.
✨Demonstrate Customer-Centric Mindset
The position emphasizes delivering exceptional service. Prepare to discuss how you've enhanced customer experiences in previous roles. Think about innovative strategies you've implemented that directly improved service quality and customer satisfaction.
✨Prepare for Stakeholder Engagement
You'll be collaborating with various stakeholders, so it's crucial to show your interpersonal skills. Be ready to share examples of how you've engaged and influenced stakeholders in past projects, highlighting your ability to align commercial services with broader strategic goals.
