Join our IT Support Team and help make technology work for students and staff across the University.
As an Assistant IT Support Analyst, you'll be at the heart of IT service delivery, resolving technical issues, supporting customers and developing your technical skills within a supportive and collaborative team environment.
About the role
Reporting to a Senior Support Analyst, the Assistant IT Support Analyst provides technical support to staff and students across the University.
You'll investigate and resolve IT incidents, fulfil service requests, maintain accurate records within the IT Service Management system and deliver excellent customer service through a range of support channels. You'll work across a broad range of technologies and services, helping to support teaching, learning, research and professional services.
This role provides an excellent opportunity to develop technical knowledge, build practical experience and progress a career within Technology & Information Services.
This role has no direct line management responsibility.
This is a part-time position working 29.6 hours per week on a permanent basis.
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Assistant Support Analyst employer: University of Plymouth
The University of Plymouth is an exceptional employer, offering a vibrant work culture that prioritises innovation and collaboration in the field of LawTech and AI. With generous benefits such as 35 days of annual leave, a robust pension scheme, and extensive professional development opportunities, employees are supported in their growth while contributing to a transformative educational experience. Located in a dynamic academic environment, the university fosters inclusivity and diversity, ensuring that all staff feel valued and empowered to make a meaningful impact.
