At a Glance
- Tasks: Lead a team investigating student misconduct and ensure professional case management.
- Company: Join the University of Oxford's Proctors' Office, a supportive and reputable institution.
- Benefits: Enjoy 38 days annual leave, excellent pension, hybrid working, and childcare services.
- Other info: Opportunity for career growth in a dynamic and impactful role.
- Why this job: Make a real difference in student welfare while working in a world-class environment.
- Qualifications: Experience in investigations, strong organisational and communication skills required.
The predicted salary is between 49119 - 58265 £ per year.
This role works within the Proctors' Office as part of the student misconduct team. We are a friendly and supportive team which works on a wide variety of cases. We are looking for an experienced manager to oversee a team of investigators. The remit of the team is non-academic misconduct which includes harassment and sexual misconduct.
The Proctors’ Office is an impartial and discrete institution within the University, made up of a permanent team that advises and supports the annually elected Proctors and the Assessor in their work. The two Proctors and the Assessor are senior officers and trustees of the University, each elected by a college, typically from amongst its fellowship, to serve for a one-year period. They are given considerable powers to act on the University’s behalf in matters of central importance to its functioning and its reputation.
The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.
What We OfferAs an employer, we genuinely care about our employees’ wellbeing, and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
- Membership to a variety of social and sports clubs
This role also offers the opportunity for some hybrid working.
About the RoleThe Senior Casework Manager will manage a team of Specialist Investigators who conduct investigations into student misconduct, including serious sexual misconduct, and other complex complaints about non-academic misconduct. They will oversee the entire caseload and be responsible for investigating the most complex cases and advising staff. They will ensure individual student cases are managed in a professional and proportionate manner, and in accordance with the relevant University regulations, policies and codes of practice, and consistent with the expectations of the Office for Students (OfS) and the Office of the Independent Adjudicator (OIA).
About YouThe successful candidate will have specialist knowledge and skills in investigation, excellent organisational, analytical and communication skills, and will be able to develop an in-depth knowledge and understanding of the relevant rules and regulations as well as the University’s education policy framework and governance structure. They will be expected to make well-informed, timely and defensible recommendations on student cases and to work closely with senior decision-makers as well as students and staff across the collegiate University, providing advice on relevant University procedures, decisions and risk assessment, demonstrating tact, discretion and judgement in the handling of often highly sensitive and confidential matters.
Application ProcessYou will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.
Senior Casework Manager (non-academic casework) employer: University of Oxford
The University of Oxford is an exceptional employer, offering a supportive and collaborative work environment within the Proctors' Office. With a strong commitment to employee wellbeing, we provide generous benefits such as 38 days of annual leave, a comprehensive pension scheme, and opportunities for hybrid working. Our focus on professional development and the chance to contribute to meaningful cases in a world-renowned institution makes this role particularly rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Casework Manager (non-academic casework)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Oxford, especially in the Proctors' Office. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for casework managers. We recommend practising your responses with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! During the interview, highlight your experience in managing sensitive cases and your ability to work with diverse teams. Use specific examples to demonstrate your expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Casework Manager (non-academic casework)
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your relevant experience in managing investigations and your understanding of non-academic misconduct. We want to see your personality, so don’t be afraid to let it show while keeping it professional.
Tailor Your CV:When applying for the Senior Casework Manager role, tailor your CV to reflect the skills and experiences that align with the job description. Focus on your management experience and any specific cases you've handled that relate to student misconduct. We love seeing how you fit into our team!
Showcase Your Skills:In your application, make sure to showcase your organisational, analytical, and communication skills. Use examples from your past roles to demonstrate how you've successfully navigated complex cases. This will help us see how you can contribute to our supportive team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at the Proctors’ Office.
How to prepare for a job interview at University of Oxford
✨Know Your Stuff
Make sure you have a solid understanding of the University’s policies and procedures regarding non-academic misconduct. Brush up on relevant regulations and be prepared to discuss how your experience aligns with the role's requirements.
✨Showcase Your Leadership Skills
As a Senior Casework Manager, you'll be overseeing a team. Be ready to share examples of your leadership style and how you've successfully managed teams in the past, especially in sensitive situations. Highlight your ability to support and develop others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in complex cases. Think about past experiences where you had to make tough decisions or handle sensitive information, and be ready to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
