At a Glance
- Tasks: Support students with appeals and complaints while maintaining accurate case records.
- Company: Join a dynamic university team dedicated to student success.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful processes.
- Other info: Immediate start and onsite work needed; perfect for proactive individuals.
- Why this job: Make a real difference in students' lives while enhancing your administrative skills.
- Qualifications: Strong communication skills and a commitment to confidentiality required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised, detail-oriented Student Casework Administrator to join one of our centrally based departments. This is an exciting opportunity to play a key role in supporting the University’s processes relating to student appeals, complaints, disciplinary matters, and other casework. You will act as a first point of contact for enquiries, guide students and staff through casework procedures, and help ensure that cases are handled efficiently, sensitively, and in line with University regulations. This role requires excellent communication skills, strong analytical ability, and a commitment to accuracy and confidentiality.
Key Responsibilities
- Casework Support
- Act as a primary contact for queries relating to student casework, resolving issues independently where appropriate.
- Provide clear, procedural advice and guidance to students and staff engaging with the Student Casework Team.
- Maintain accurate records of cases and correspondence, and monitor case progress.
- Gather and collate relevant documentary evidence for consideration by the department and other decision-making bodies.
- Draft correspondence and prepare recommendations on case outcomes under the supervision of the Casework Manager.
- Provide secretariat support for a range of student casework meetings.
- Prepare statistical data and reports to support committee reporting and review of casework procedures.
- Identify issues arising from cases and contribute to improving regulations, processes, and the promotion of best practice.
- Administrative Support
- Provide flexible, proactive administrative support across the team, including assisting with responses to Freedom of Information (FOI) and Data Protection requests.
- Maintain and update online guidance on University regulations and procedures for staff and students.
- Assist in preparing annual reports for relevant University committees.
- Contribute to developing and implementing University and departmental protocols and procedures.
- Support improvements to administrative processes, IT systems, and office operations to enhance case-handling efficiency.
A high level of general education, preferably to at least ‘A’ level standard or equivalent and proven administrative experience. Experience of handling casework, preferably with students in a higher education context. Awareness of the standards, legislation, and implications of data protection and freedom of information legislation in regard to confidentiality of data and information. Excellent IT skills, including managing and tracking high volumes of email, producing high quality word-processed documents and creating and using spreadsheets to record and monitor business and produce workflow statistics. High standard of literacy and ability to draft correspondence and minutes etc., present a coherent argument and produce well-presented reports.
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
Student Casework Coordinator (Onsite Start) in Oxford employer: University of Oxford
Join our dynamic university environment as a Student Casework Coordinator, where you will be part of a supportive and collaborative team dedicated to enhancing the student experience. We offer a vibrant work culture that values diversity, promotes professional development, and provides opportunities for growth within the higher education sector. Located centrally, our institution not only prioritises employee well-being with flexible working arrangements but also fosters a sense of community through various engagement initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Student Casework Coordinator (Onsite Start) in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to casework and student support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed casework or administrative tasks in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Student Casework Coordinator (Onsite Start) in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with casework and administrative support. We want to see how your skills align with the role of Student Casework Coordinator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of interaction with students and staff, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe even include examples of how you've effectively communicated in past roles.
Highlight Your Organisational Skills:Being detail-oriented is key for this position. In your application, share specific instances where you’ve successfully managed multiple tasks or maintained accurate records. We love to see how you keep things organised and efficient!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at University of Oxford
✨Know Your Casework Inside Out
Familiarise yourself with the university's casework procedures and regulations. Be ready to discuss how you would handle specific scenarios, as this shows your understanding of the role and your analytical skills.
✨Show Off Your Communication Skills
Prepare examples of how you've effectively communicated complex information in the past. Whether it’s drafting correspondence or guiding students through processes, demonstrating your communication prowess is key.
✨Be Detail-Oriented
Highlight your attention to detail by discussing past experiences where accuracy was crucial. Bring up instances where you maintained records or prepared reports, as this aligns perfectly with the job requirements.
✨Demonstrate Your Proactive Approach
Think of ways you've improved processes or contributed to team efficiency in previous roles. This will show that you're not just reactive but also proactive, which is essential for administrative support.
