At a Glance
- Tasks: Assist library users, manage collections, and provide excellent customer service.
- Company: Join a prestigious university library with a commitment to diversity and inclusion.
- Benefits: Enjoy 38 days of leave, pension scheme, and flexible working options.
- Other info: Perfect for students seeking part-time work with great career development opportunities.
- Why this job: Be part of a vibrant team and enhance your skills in a dynamic environment.
- Qualifications: GCSE level education and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking three Evening & Weekend Library Assistants - there are two posts available at the Taylor Institution Library and one at the Art, Archaeology and Ancient World Library. You will provide a welcoming and professional service to readers and visitors at the library's Issue & Enquiry Desk, helping users access library collections, services and facilities. You will respond to enquiries in person, by telephone and by email, assist readers in using library systems and IT equipment, and carry out a range of circulation and reader services transactions.
You will also support the day-to-day operation of the library through collections work, including retrieving, sorting and re-shelving materials, scanning extracts for the Scan & Deliver service, assisting with stock management projects, and helping to maintain the accuracy and organisation of library collections. The role includes opening and closing the library, monitoring reading rooms, supporting safe evacuation procedures where required, and contributing to the delivery of an excellent customer experience for all library users.
This role requires lifting and carrying library materials, transporting books safely, re-shelving collections, and working at heights using library access equipment in accordance with health and safety procedures. These are permanent, part time roles, with the following work patterns:
- Art Library - 12.25 hours per week / 0.3356 FTE: Mondays 17:00-21:15 and Saturdays 09:45-18:15 (including 30 minutes unpaid lunch break)
- Taylor Library Post 1: 12.13 hours per week / 0.3323 FTE, averaged over a two-weekly rota: Week 1: Tue, Wed, Thu (16:00-19:15), Week 2: Tue, Wed (16:00-19:15) & Sat (09:45-18:15, including 30 minutes unpaid lunch break)
- Taylor Library Post 2: 12.13 hours per week / 0.3323 FTE, averaged over a two-weekly rota: Week 1: Mon, Thu, Fri (16:00-19:15), Week 2: Mon, Fri (16:00-19:15) & Sat (09:45-18:15, including 30 minutes unpaid lunch break)
Please indicate your post preference on the supporting evidence form. You will be educated to GCSE level or equivalent and will be able to communicate clearly, confidently and courteously with a wide range of readers and colleagues. You will have a strong commitment to delivering excellent customer service and enjoy working in a busy, user-focused environment. You will be able to work effectively as part of a team while also carrying out routine tasks with care, accuracy and attention to detail.
You will have good general IT skills, including experience of Microsoft Office applications, and the confidence to learn and use library systems and online resources. You will be reliable, punctual and adaptable, with the ability to undertake manual handling activities safely, including transporting and re-shelving library materials.
Bodleian Art, Archaeology and Ancient World Library (OX1 2LG) and Taylor Institution Library (OX1 3NA)
As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
Diversity: Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
Evening & Weekend Library Assistant - 3 posts in Oxford employer: University of Oxford
As a part-time Evening & Weekend Library Assistant at the Bodleian Libraries, you will join a supportive and inclusive work environment that prioritises employee wellbeing. With generous benefits such as 38 days of annual leave, a contributory pension scheme, and family-friendly policies, we foster a culture of growth and collaboration, making it an excellent place for those seeking meaningful employment in a vibrant academic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Evening & Weekend Library Assistant - 3 posts in Oxford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Oxford and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Oxford and let us see your personality shine through!
We think you need these skills to ace Evening & Weekend Library Assistant - 3 posts in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Oxford.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Oxford and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Oxford
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Oxford.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Oxford will surely appreciate.
