At a Glance
- Tasks: Maximise the value of Microsoft Dynamics 365 for better services and user experiences.
- Company: Join the University of Oxford, a world-leading institution with a rich history.
- Benefits: Enjoy 38 days of annual leave, flexible working, and generous family leave schemes.
- Other info: Collaborate with diverse teams and contribute to groundbreaking research.
- Why this job: Shape the future of digital transformation in a vibrant, inclusive community.
- Qualifications: Degree in IT or related field; experience with enterprise applications preferred.
The predicted salary is between 37800 - 46200 £ per year.
Helping colleagues harness digital technology to improve services is central to the University's digital transformation ambitions. This role offers the opportunity to influence how Microsoft Dynamics 365 is used across the University, enabling better services, stronger collaboration and improved user experiences. If this opportunity aligns with your skills and aspirations, we invite you to apply for the Dynamics Functional Analyst position within IT Services at the University of Oxford, where you will contribute to the continued development of critical enterprise systems at one of the world's leading universities.
About Us
Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world's leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.
IT Services is the central IT department of the University of Oxford. It plays a critical role in enabling Oxford’s research, teaching and administration by providing the digital systems, services and expertise that keep the University running day to day and support innovation in a rapidly evolving digital landscape. Within IT Services, Software Solutions develops, enhances and supports business applications used across the University, working collaboratively with colleagues, stakeholders and multidisciplinary teams to deliver reliable, user-centred and continuously improving services.
What We Offer
- 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
- One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
- A commitment to hybrid and flexible working to suit your lifestyle.
- An excellent contributory pension scheme.
- Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
- Access to a vibrant community through our social, cultural, and sports clubs.
About the Role
As a Dynamics Functional Analyst, you will help maximise the value of the University's Microsoft Dynamics 365 platform, with a particular focus on the Customer Service and Marketing applications. Acting as the link between users and technical teams, you will support colleagues in understanding platform capabilities, identifying opportunities for improvement and ensuring digital solutions meet evolving business needs. Working collaboratively with developers, business analysts, product owners and stakeholders across the University, you will gather and interpret user requirements, contribute to Agile delivery activities, support testing and releases, and develop high-quality guidance and documentation that enables users to work confidently and effectively. You will also help promote adoption of Dynamics 365 and Power Platform technologies by sharing best practice and demonstrating new functionality. Success in the role will be measured by your ability to build strong relationships, improve user experience, contribute to the continuous enhancement of the platform and support the University's wider digital transformation programme.
About You
- Educated to degree level in a computing, business or IT-related subject, or equivalent professional experience in an IT support, systems administration or functional analyst role.
- Experience supporting enterprise applications, with the ability to investigate issues, gather information from users and work collaboratively to guide users towards effective solutions.
- Familiarity with Microsoft Dynamics 365 or Power Platform tools (such as Customer Service, Marketing, Power Automate or Dataverse), including practical use for configuration, reporting or user support.
- Understanding of core platform administration concepts, including managing user access, permissions or environment settings within a cloud-based application ecosystem.
- Excellent organisational skills, with the ability to manage your workload, support Agile delivery processes and respond flexibly in a dynamic environment.
- Strong interpersonal and communication skills, with the ability to explain platform capabilities to non-technical users and translate business needs for technical teams.
- Commitment to continuous learning, attention to detail and a user-focused approach, with experience of creating or maintaining clear user documentation and supporting continuous platform improvement.
Application Process
The closing date for applications is 12 noon on 31 August. Interviews will take place during the week commencing 7 September and will be held face-to-face.
Dynamics Functional Analyst in Oxford employer: University of Oxford
The University of Oxford is an exceptional employer, offering a vibrant research environment that fosters creativity and innovation in neuroscience. With access to cutting-edge facilities and a collaborative work culture, employees are encouraged to grow professionally through various development opportunities. Located in the historic city of Oxford, the university provides a unique blend of academic excellence and cultural richness, making it an ideal place for those seeking meaningful and impactful careers in research.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics Functional Analyst in Oxford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what University of Oxford values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges University of Oxford might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at University of Oxford!
✨Direct Apply to University of Oxford
Let's not forget to apply directly through the University of Oxford website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Dynamics Functional Analyst in Oxford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at University of Oxford.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at University of Oxford. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at University of Oxford
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
