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- Tasks: Support staff and students with digital education tools like Canvas.
- Company: Join the University of Oxford's Centre for Teaching and Learning.
- Benefits: 38 days annual leave, flexible working, and a great pension scheme.
- Why this job: Make a real impact on learning experiences at a prestigious university.
- Qualifications: Experience in admin or course support with strong problem-solving skills.
- Other info: Opportunities for professional development and career growth in learning technology.
The predicted salary is between 32108 - 37338 £ per year.
Are you a support officer or administrator who enjoys solving problems, supporting people, and making learning technologies work better for everyone? Join the Centre for Teaching and Learning at the University of Oxford and play a key role in supporting staff and students through expert guidance on Canvas and other digital education tools, helping to deliver an inclusive, high-quality learning experience across the University.
Location: Centre for Teaching and Learning, Littlegate House, 16/17 St Ebbe’s Street, Oxford
Salary: £32,108-£37,338 per annum
Contract: Full Time, Fixed Term until 31 July 2026
About us
The Centre for Teaching and Learning (CTL) provides a hub for educational enhancement activities at Oxford, bringing together expertise in teaching, learning, assessment and digital education. We work in partnership with departments, faculties and students to inform and empower communities of educators, supporting Oxford’s outstanding personalised teaching. CTL promotes flexible and inclusive educational practices, leads and evaluates initiatives that address inequalities in academic participation and attainment, and works to realise a holistic, integrated digital learning environment that helps students and staff navigate Oxford’s complex educational ecosystem. Alongside this, we provide professional development opportunities and networks for those who teach and support learning, and actively showcase excellent and innovative practice across the University.
What We Offer
- 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
- One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
- A commitment to hybrid and flexible working to suit your lifestyle.
- An excellent contributory pension scheme.
- Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
- Access to a vibrant community through our social, cultural, and sports clubs.
About the Role
The Digital Education Support Assistant will work to deliver services and projects across the Digital Education Group. You will work with colleagues on key areas such as the service desk, triaging queries and offering basic advice and guidance, as well as providing data administration and course-building skills to assist colleagues across the University. You will help the Digital Education Coordinator and the broader team in the Centre for Teaching and Learning collect information and data to help us ensure we successfully deliver our commitments. There will be opportunities to contribute to other centrally delivered work areas, such as training, guidance, and user groups, enabling you to extend your skills, knowledge, and understanding of tools, processes, and concepts, and to progress a career in learning technology.
About You
You will have experience working in an administrative or course support role, with a track record of delivering outstanding customer service. Enjoying learning new software, having strong problem-solving skills, and having an interest in digital education are essential. Your good listening and questioning skills will help you better understand users' needs and interpret their requirements accurately and efficiently. Excellent written English will enable you to tailor communications to your audience. You will be able to work with minimal supervision, use your initiative, and take responsibility for solving problems and resolving issues. You will be able to handle a busy, varied workload and demonstrate a proven track record of delivering on time and to a high standard. Your good interpersonal skills will enable you to work with tact and diplomacy to establish and maintain good working relationships with colleagues at all levels.
Application Process
- A covering letter/supporting statement
- Your CV
- The details of two referees
Digital Education Support Assistant in Oxford employer: University of Oxford
Contact Detail:
University of Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Education Support Assistant in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Oxford through LinkedIn or other platforms. A friendly chat can give us insider info on the role and help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to digital education support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for digital education! During the interview, share examples of how you've used technology to enhance learning experiences. This will demonstrate your commitment to supporting staff and students effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and keep you fresh in their minds.
We think you need these skills to ace Digital Education Support Assistant in Oxford
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your problem-solving skills and experience in digital education. Tailor it to show how you can support staff and students at the University of Oxford.
Showcase Your Customer Service Skills: In your CV, emphasise your track record of delivering outstanding customer service. We want to see examples of how you've helped others and resolved issues effectively, as this is key for the Digital Education Support Assistant role.
Be Clear and Concise: When writing your application, keep your language clear and concise. Use excellent written English to tailor your communications, making it easy for us to see how you meet the requirements of the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at the Centre for Teaching and Learning.
How to prepare for a job interview at University of Oxford
✨Know Your Digital Tools
Familiarise yourself with Canvas and other digital education tools mentioned in the job description. Be ready to discuss how you've used similar technologies in past roles and how you can help others navigate these platforms.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous administrative or support roles. Highlight your ability to listen, ask the right questions, and find effective solutions, as this is crucial for the Digital Education Support Assistant position.
✨Tailor Your Communication Style
Practice explaining complex concepts in simple terms. Since you'll be supporting staff and students, demonstrating your ability to adapt your communication style to different audiences will show that you understand their needs.
✨Demonstrate Your Initiative
Think of instances where you've taken the lead on a project or solved an issue without being prompted. This role requires someone who can work independently, so showcasing your proactive nature will set you apart from other candidates.
