At a Glance
- Tasks: Manage student complaints and ensure fair handling of academic casework.
- Company: Join the Proctors' Office at the University of Oxford, a supportive and impartial team.
- Benefits: Enjoy 38 days annual leave, a great pension scheme, and hybrid working options.
- Other info: Opportunities for career growth and a vibrant workplace culture await you.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills and experience in casework or higher education preferred.
The predicted salary is between 39424 - 47779 £ per year.
The Proctors’ Office is seeking an experienced caseworker who will be responsible for the efficient and fair handling of individual student academic casework, principally student complaints. Working as part of a team you will manage your own portfolio of casework, undertaking investigations against the relevant University procedures, statutes and regulations.
You will identify solutions, write briefings for the Proctors and draft outcome letters detailing the conclusions of the investigation. You will liaise with students and colleagues across the collegiate University as well as external contacts and members of the public. The Proctors’ Office is an impartial and discrete team within the University which carries out work in support of decisions made by the Proctors and Assessor. The Casework Management team manages procedures and a busy caseload of complaints, appeals, and student conduct matters. They are pivotal in supporting colleagues across the University to deal with issues proactively and identify relevant learning points for the University to enhance its provision and service delivery.
The appointment is offered on a permanent basis. Hybrid working arrangements will be considered.
About you
To be successful in this role you will have:
- strong organisational skills and be able to work systematically and to a high level of accuracy;
- proven ability to prioritise and manage a varied workload in an efficient manner;
- the ability to demonstrate tact, discretion and judgement in the handling of sensitive and confidential matters;
- excellent analytical, written and verbal communication skills and demonstrable experience of working independently;
- experience of casework within higher education would be an advantage.
What we offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
- Membership to a variety of social and sports clubs
Next steps and additional Information
More information on the role and the full selection criteria can be found in the Job Description. Applications for this vacancy are to be made online. You will be required to upload a CV and supporting statement as part of your application. The supporting statement must explain how you meet the selection criteria for the post using examples of your skills and experience.
The closing date for applications is 12.00 noon on 10 September 2026. Interviews are expected to take place during week commencing 21 September 2026 and will be in person.
Contact Person: Ffion Fry
Contact Email: uas.talentacquisition@admin.ox.ac.uk
Casework Manager - Complaints in Oxford employer: University of Oxford
The University of Oxford is an exceptional employer, offering a vibrant research environment that fosters creativity and innovation in neuroscience. With access to cutting-edge facilities and a collaborative work culture, employees are encouraged to grow professionally through various development opportunities. Located in the historic city of Oxford, the university provides a unique blend of academic excellence and cultural richness, making it an ideal place for those seeking meaningful and impactful careers in research.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Manager - Complaints in Oxford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at University of Oxford!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at University of Oxford.
We think you need these skills to ace Casework Manager - Complaints in Oxford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at University of Oxford. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to University of Oxford and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at University of Oxford. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to University of Oxford's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at University of Oxford
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with University of Oxford.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at University of Oxford will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact University of Oxford and how you would contribute to adapting HR strategies.
