At a Glance
- Tasks: Lead the Visitor Experience team, ensuring exceptional service for 830,000 annual visitors.
- Company: Join the Oxford University Museum of Natural History, a vibrant hub of learning and discovery.
- Benefits: Enjoy 38 days of leave, a pension scheme, childcare services, and travel discounts.
- Other info: This is a full-time, permanent role with opportunities for training and professional development.
- Why this job: Be part of a friendly, inclusive culture while making a real impact on visitor experiences.
- Qualifications: Experience in public-facing roles and confidence in Microsoft Office are essential.
The predicted salary is between 27838 - 31459 £ per year.
The Oxford University Museum of Natural History is looking for a committed, proactive Deputy Visitor Experience Manager. Along with the Visitor Experience team, this is a central role within the Museum, welcoming the Museum\'s 830,000 annual visitors, providing information, support and practical assistance as well as requesting donations in support of the Museum\'s work, all delivered with the highest standards of customer care.
Visitor Experience also operates the Museum\'s reception desk and so liaises and communicates with all other departments in the Museum as well as colleagues at the University\'s other Gardens Libraries and Museums sites and the central Divisional Office. The Museum is a vibrant and busy working environment both inside and outside of opening hours and Visitor Experience are a friendly, approachable and adaptable support team who are quick to help anybody in the Museum who needs them.
This is a permanent, full-time post, working 36.5 hours per week, Sunday to Thursday.
The role involves lifting and moving equipment and furniture.
The successful candidate will be required to undertake a satisfactory Basic Disclosure and Barring Service (DBS) due to access to Museum collections.
About You
You will have experience of working in a busy, public-facing role and must be committed to providing exceptional customer service and be resilient in the face of challenging situations.
You will be able to demonstrate your ability to deputise and direct the Visitor Experience team, and must display a professional attitude, a calm approach and an ability to lead the team by example.
Confidence in using Microsoft Office suite and learning new software is also essential.
What We Offer
As an employer, we genuinely care about our employees\' wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.
How to apply
You will be required to upload your CV and a supporting statement as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Ellie Talbot, Visitor Experience Manager, who can be contacted with enquiries relating to the role (ellie.talbot@oum.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Friday 22 August 2025 can be considered. Interviews are expected to take place on Wednesday 3 September 2025.
Contact Person :
GLAM Recruitment
Vacancy ID :
181181
Contact Phone :
Closing Date & Time :
22-Aug-2025 12:00
Pay Scale :
STANDARD GRADE 4
Contact Email :
recruitment@glam.ox.ac.uk
Salary (£) :
£27,838 - £31,459 per annum
Deputy Visitor Experience Manager employer: University of Oxford
The Oxford University Museum of Natural History is an exceptional employer that prioritises employee wellbeing and offers a vibrant, inclusive work culture. With generous benefits such as 38 days of annual leave, a contributory pension scheme, and opportunities for professional development, the Museum fosters a supportive environment for its staff while engaging with a diverse community of over 830,000 visitors each year.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Visitor Experience Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Oxford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Oxford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Deputy Visitor Experience Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Oxford:Your cover letter is your chance to shine! Tell us why you want to work at University of Oxford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Oxford!
How to prepare for a job interview at University of Oxford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
