At a Glance
- Tasks: Lead a team managing student casework and handle academic misconduct investigations.
- Company: Join the University of Oxford, a world-class institution with a supportive culture.
- Benefits: Enjoy 38 days annual leave, excellent pension, childcare services, and hybrid working options.
- Other info: Dynamic role with opportunities for professional growth and collaboration across the university.
- Why this job: Make a real impact on student experiences while working in a prestigious environment.
- Qualifications: Strong casework management, organisational, analytical, and communication skills required.
The predicted salary is between 49119 - 49119 € per year.
This role sits within the Proctors' Office which manages student casework for the University. We are a friendly and supportive team of 15 colleagues looking for an experienced manager to support this important and high profile work. The Deputy Head of the Proctors’ Office manages a team of caseworkers, and deputises for the Head of the Proctors’ Office as required. The remit of your team would be academic misconduct and student complaints.
The Proctors’ Office is an impartial and discrete institution within the University, made up of a permanent team that advises and supports the annually elected Proctors and the Assessor in their work. The two Proctors and the Assessor are senior officers and trustees of the University, each elected by a college, typically from amongst its fellowship, to serve for a one-year period. They are given considerable powers to act on the University’s behalf in matters of central importance to its functioning and its reputation.
The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.
What We Offer
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
- Membership to a variety of social and sports clubs
This role also offers the opportunity for some hybrid working.
About the Role
A key focus of this role will be managing a team of Casework Managers who conduct investigations into student academic misconduct, and handle student complaints, extension requests and academic appeals. You will oversee the full case portfolio, taking the lead on the most complex cases while providing expert advice to colleagues. You will ensure all cases are managed professionally, proportionately, and within specified regulatory timeframes, in line with University regulations, policies and codes of practice, as well as the expectations of the Office for Students (OfS) and the Office of the Independent Adjudicator (OIA).
About You
You will be required to demonstrate strong casework management skills alongside excellent organisational, analytical and communication skills. You must be able to develop an in-depth knowledge and understanding of the relevant rules and regulations as well as the University’s education policy framework and governance structure. You will use this knowledge to make well-informed, timely and reasonable decisions on student cases, working closely with senior decision-makers. You will also be required to work effectively with students and staff across the collegiate University, providing advice on relevant University procedures, decisions and risk. The ability to demonstrate sound judgement, tact and discretion is essential, particularly when handling highly sensitive and confidential matters.
Application Process
You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 12.00 noon on 3 June 2026. Interviews are expected to take place during week commencing 15 June 2026 and will be in person.
Deputy Head of the Proctors' Office employer: University of Oxford
The University of Oxford is an exceptional employer, offering a supportive and collaborative work environment within the Proctors' Office. Employees benefit from generous annual leave, a comprehensive pension scheme, and opportunities for hybrid working, all while contributing to a prestigious institution renowned for its commitment to academic excellence and global impact. With a focus on employee wellbeing and professional development, this role provides a unique chance to make a meaningful difference in the lives of students.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head of the Proctors' Office
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Proctors' Office or similar roles. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to casework management and student complaints. We want to show that we can handle those tricky situations with ease!
✨Tip Number 3
Research the University’s policies and recent developments in academic misconduct. This will help us demonstrate our knowledge and commitment during the interview, making us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team at the Proctors' Office.
We think you need these skills to ace Deputy Head of the Proctors' Office
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your relevant experience and how it aligns with the role. We want to see your personality, so don’t be afraid to let it show!
Tailor Your CV:Don’t just send out the same CV for every application. Tailor it to reflect the skills and experiences that are most relevant to the Deputy Head of the Proctors' Office role. We love seeing candidates who take the time to customise their applications!
Showcase Your Casework Management Skills:Since this role involves managing caseworkers and handling sensitive cases, make sure to emphasise your casework management skills in both your CV and cover letter. We’re looking for evidence of your ability to handle complex situations with tact and discretion.
Apply Through Our Website:Remember to submit your application through our website! It’s the easiest way for us to keep track of your application and ensures you’ve included all the necessary documents. We can’t wait to hear from you!
How to prepare for a job interview at University of Oxford
✨Know Your Casework Inside Out
Make sure you brush up on your casework management skills and understand the specific regulations and policies related to academic misconduct and student complaints. Familiarise yourself with the University’s education policy framework so you can speak confidently about how you would handle complex cases.
✨Show Off Your Leadership Skills
As a Deputy Head, you'll be managing a team of Casework Managers. Prepare examples of how you've successfully led teams in the past, focusing on your ability to support and develop others while ensuring professional standards are met. Highlight your experience in making timely decisions and providing expert advice.
✨Demonstrate Discretion and Tact
Given the sensitive nature of the role, it's crucial to convey your understanding of confidentiality and discretion during the interview. Be ready to discuss scenarios where you've had to handle sensitive information or situations, showcasing your sound judgement and ability to navigate tricky conversations.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the Proctors' Office and its work. This shows your genuine interest in the role and helps you assess if the environment is right for you. Plus, it gives you a chance to demonstrate your communication skills and engagement with the collegiate community.
