At a Glance
- Tasks: Support students with appeals and complaints while maintaining accurate case records.
- Company: Join a dynamic university team dedicated to student success.
- Benefits: Gain valuable experience, develop skills, and contribute to a supportive environment.
- Other info: Immediate start required; on-site work may be necessary.
- Why this job: Make a real difference in students' lives while enhancing your administrative skills.
- Qualifications: Strong communication skills and experience in administrative roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised, detail-oriented Student Casework Administrator to join one of our centrally based departments. This is an exciting opportunity to play a key role in supporting the University’s processes relating to student appeals, complaints, disciplinary matters, and other casework. You will act as a first point of contact for enquiries, guide students and staff through casework procedures, and help ensure that cases are handled efficiently, sensitively, and in line with University regulations. This role requires excellent communication skills, strong analytical ability, and a commitment to accuracy and confidentiality.
Key Responsibilities
- Casework Support
- Act as a primary contact for queries relating to student casework, resolving issues independently where appropriate.
- Provide clear, procedural advice and guidance to students and staff engaging with the Student Casework Team.
- Maintain accurate records of cases and correspondence, and monitor case progress.
- Gather and collate relevant documentary evidence for consideration by the department and other decision-making bodies.
- Draft correspondence and prepare recommendations on case outcomes under the supervision of the Casework Manager.
- Provide secretariat support for a range of student casework meetings.
- Prepare statistical data and reports to support committee reporting and review of casework procedures.
- Identify issues arising from cases and contribute to improving regulations, processes, and the promotion of best practice.
- Administrative Support
- Provide flexible, proactive administrative support across the team, including assisting with responses to Freedom of Information (FOI) and Data Protection requests.
- Maintain and update online guidance on University regulations and procedures for staff and students.
- Assist in preparing annual reports for relevant University committees.
- Contribute to developing and implementing University and departmental protocols and procedures.
- Support improvements to administrative processes, IT systems, and office operations to enhance case-handling efficiency.
A high level of general education, preferably to at least ‘A’ level standard or equivalent and proven administrative experience. Experience of handling casework, preferably with students in a higher education context. Awareness of the standards, legislation, and implications of data protection and freedom of information legislation in regard to confidentiality of data and information. Excellent IT skills, including managing and tracking high volumes of email, producing high quality word-processed documents and creating and using spreadsheets to record and monitor business and produce workflow statistics. High standard of literacy and ability to draft correspondence and minutes etc, present a coherent argument and produce well-presented reports.
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
Casework Officer employer: University of Oxford
As a Casework Officer at our centrally located University, you will thrive in a supportive and collaborative work environment that prioritises employee growth and development. We offer comprehensive training, opportunities for professional advancement, and a commitment to work-life balance, ensuring that you can make a meaningful impact while enjoying a fulfilling career. Join us to be part of a dynamic team dedicated to enhancing the student experience through effective casework management.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the university or similar roles. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to casework and student support. We recommend role-playing with a friend to get comfortable with your responses and show off your communication skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with interviewers, let them know why you’re passionate about supporting students and improving casework processes. Your genuine interest can really set you apart.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re keen on the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Casework Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with casework and administrative support. We want to see how your skills align with the role of a Casework Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves guiding students and staff, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe even include examples of how you've effectively communicated in previous roles.
Highlight Your Attention to Detail:As a Casework Officer, accuracy is key! Make sure to emphasise your attention to detail in your application. Mention any experiences where you’ve had to maintain accurate records or handle sensitive information, as this will show us you’re the right fit for the job.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at University of Oxford
✨Know Your Casework Inside Out
Familiarise yourself with the key responsibilities of a Casework Officer. Understand the processes related to student appeals, complaints, and disciplinary matters. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved issues or guided others through complex procedures—these stories will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
Bring up specific instances where your organisational skills made a difference. Whether it was maintaining accurate records or managing multiple cases, showing that you can handle high volumes of work efficiently will impress the interviewers.
✨Be Ready to Discuss Data Protection
Given the importance of confidentiality in this role, brush up on data protection and freedom of information legislation. Be prepared to discuss how you would ensure compliance and maintain confidentiality in your casework.
