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- Tasks: Manage bookings, handle enquiries, and provide top-notch customer service at the reception.
- Company: Join the vibrant team at David Ross Sports Village, University of Nottingham.
- Benefits: Enjoy flexible working, generous holiday, and access to fitness facilities.
- Why this job: Be part of a friendly environment while gaining valuable customer service experience.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Opportunities for career progression and a supportive workplace culture.
The predicted salary is between 19700 - 20400 £ per year.
Overview
Area University of Nottingham Sport
Location University Park
Salary £23,751 to £24,360 per annum pro-rata depending on skills and experience. Salary progression beyond this scale is subject to performance.
Closing Date Thursday 23 October 2025
Reference REG235925
University Of Nottingham Sport is currently undergoing an ambitious change and investment programme to further support our vision to deliver an outstanding student sporting offer and establish the University as the first choice for students wishing to combine a top-quality education with an outstanding sporting experience.
There are 4 permanent positions available for this role.
- Position 1: A part time position (14.5 hrs per week) is available for a Sports Centre receptionist to join our front of house team at the David Ross Sports Village. Working Mondays 7am-3.15pm and Fridays 2.45-11pm.
- Position 2: A full time (36.25 hrs per week) position is available for Sports Centre receptionists to join our front of house team at the David Ross Sports Village. Working a four week rolling rota including evenings and weekends. Please note working hours will be between 6.15am and 11pm, seven days a week.
- Position 3: A part time (12.25 hrs per week) position is available for Sports Centre receptionists to join our front of house team at the David Ross Sports Village working Fridays 3-8.30pm and Sunday 10.15am-6.30pm.
- Position 4: A part time (17.25 hours per week) position is available for Sports Centre receptionists to join our front of house team at the David Ross Sports Village, working Monday 3-8.30pm, Tuesday 3pm-8.30pm and Saturday 10.15am-6.130pm.
Roles and responsibilities will include taking bookings by telephone or in person, collection and reconciliation of monies on reception whilst on duty, dealing with enquiries, directing users, issuing hire equipment, dealing with membership enquiries and issuing membership cards. Checking the validity of users and dealing with lost property.
Candidates should have an excellent telephone manner and have the ability to work calmly and professionally when under pressure. Previous experience of working in a similar customer-focused role is essential, together with evidence of managing cash-handling/reconciliation processes. Previous experience working with computer-booking systems would be desirable.
The role is key to ensuring a first class and seamless experience for our student, staff, alumni and public members. Excellent communication and customer care skills, together with a pro-active approach to tasks and attention to detail are therefore essential.
What we offer
- A friendly, diverse, and supportive working environment
- A hybrid working arrangement with the blended approach of home and office working each week
- Generous holiday entitlement of 27 days (or pro rata) plus standard bank holidays and five university closure days including closure between Christmas and New Year.
- Our reward scheme grants bonuses of numerous values for excellent work
- We are committed to staff development through the provision of training, continued support, and career progression opportunities
- You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more. To find out more about what we can offer you, follow the link to our benefits website
What next
Further information is available in the role profile. To apply for this vacancy please click ‘Apply Now’ to complete your details.
Please contact (Julie Bonser) (Julie.bonser@nottingham.ac.uk) if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.
Job details:
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.
We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confidence Scheme.
We are the first university to have achieved Athena Swan Gold Award.
To help you succeed, we published Candidate Guidance to provide support on the application and interview process.
Discover our benefits, visit Your Benefits website.
We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.
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Sports Centre Receptionist - David Ross Sports Village - (Multiple Positions, Part-Time) employer: University Of Nottingham
Contact Detail:
University Of Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Centre Receptionist - David Ross Sports Village - (Multiple Positions, Part-Time)
✨Tip Number 1
Get to know the sports centre! Familiarise yourself with the facilities and services offered at David Ross Sports Village. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a first-class front-of-house service, try role-playing common scenarios with friends or family. This will help you feel more confident when handling enquiries and bookings.
✨Tip Number 3
Network like a pro! Connect with current employees or alumni from the University of Nottingham Sport on LinkedIn. They might share insider tips or even put in a good word for you, which could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Sports Centre Receptionist - David Ross Sports Village - (Multiple Positions, Part-Time)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about providing a top-notch front-of-house service, make sure to highlight any previous experience in customer-focused roles. We want to see how you’ve handled enquiries and bookings in the past!
Keep It Professional: Your application should reflect the calm and professional manner we’re looking for. Use clear language and avoid slang to show us you can communicate effectively, especially over the phone.
Be Specific About Your Experience: If you've got experience with cash-handling or booking systems, don’t just mention it—give us the details! We love seeing how your skills match up with what we need for the Sports Centre Receptionist role.
Apply Through Our Website: Make sure to click 'Apply Now' on our website to submit your application. It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at University Of Nottingham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Sports Centre Receptionist. Familiarise yourself with handling bookings, cash reconciliation, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with students, staff, and the public, be ready to share examples from your past experiences where you provided exceptional customer service. Think of specific situations where you handled enquiries or resolved issues effectively, as this will demonstrate your suitability for the position.
✨Practice Your Telephone Manner
An excellent telephone manner is crucial for this job. Consider doing mock phone calls with a friend to practice speaking clearly and professionally. This will help you feel more comfortable when taking bookings or answering queries during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or what a typical day looks like at the reception. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.