At a Glance
- Tasks: Provide first-line IT support and assist students and staff with their queries.
- Company: Join a supportive university environment focused on helping the community.
- Benefits: Competitive salary, full training, and ongoing support provided.
- Other info: Flexible working hours with opportunities for personal growth in a dynamic setting.
- Why this job: Make a difference by helping others and enhancing their university experience.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 26908 - 28890 £ per year.
Salary: £26,908 to £28,890 per annum, depending on skills and experience.
Area: CDO Office
Location: Jubilee Campus
Reference: DTS1743726
Closing Date: Sunday 28 June 2026
We are seeking several temporary IT Service Desk Analysts on fixed‑term contracts to support our students and staff during a period of service transition, which will extend into supporting the start of the 2026/27 academic year. This role will commence on 6th July 2026 and run until 30th November 2026.
Important eligibility information
This is a full‑time role and due to GDPR requirements (which will involve accessing student data), current students are not eligible to apply. Applications are welcome from graduates who have completed their studies. You will need to provide evidence of your right to work in the UK before commencing employment.
About the role
As a member of the IT Service Desk, you will be a welcoming and reassuring first point of contact for students, applicants, and staff seeking IT support. Many of the people you help may be new to the University, so providing a calm, friendly, and professional service is key.
Your responsibilities will include:
- Providing first-line IT support for queries and incidents raised by the University community via telephone and self-service channels
- Supporting the University during major service disruptions, in line with Digital and Technology Services incident management procedures
- Working closely with second‑line and senior Service Desk colleagues to ensure issues are properly resolved or escalated when needed
- Accurately logging and updating all calls and requests using the University’s IT Service Management system
- Undertaking any other duties appropriate to the grade and responsibilities of the role
About you
You are someone who genuinely enjoys helping people and takes pride in delivering a great customer experience. You may not have extensive technical IT knowledge, but you are eager to learn and are confident in communicating with a wide range of people.
Key skills include:
- Excellent interpersonal and communication skills
- A patient, positive, and approachable manner
- The ability to stay calm and organised in a busy environment
- A proactive attitude and willingness to seek help or guidance when required
- A strong commitment to delivering a high-quality customer experience
Full training and ongoing support will be provided.
Working hours
36.25 hours per week, Monday to Friday. The Service Desk operates between 08:00 and 18:00. Typical working hours for this role are 09:00–17:15, though some flexibility may be required to meet operational demands. The IT Service Desk may also operate on a weekend (date/timings TBC). Temporary staff will be expected to work on one of these days if required.
We anticipate that interviews for these roles will take place on Thursday 2nd and Friday 3rd July. This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker; therefore, we can only accept applications from candidates who already have the right to work in the UK. We welcome applicants from diverse backgrounds and are a Disability Confident Employer. We are committed to diversity, equality and inclusion.
Service Desk Analyst (Fixed Term) in Nottingham employer: University Of Nottingham
Join our dynamic team at the Jubilee Campus, where we prioritise a supportive and inclusive work culture that fosters personal and professional growth. As a Service Desk Analyst, you'll receive comprehensive training and ongoing support while making a meaningful impact by assisting students and staff with their IT needs. With a commitment to diversity and a focus on delivering exceptional customer service, we offer a rewarding environment for those eager to learn and contribute.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst (Fixed Term) in Nottingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like University Of Nottingham.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like University Of Nottingham. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Analyst (Fixed Term) in Nottingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to University Of Nottingham.
How to prepare for a job interview at University Of Nottingham
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in University Of Nottingham's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services University Of Nottingham offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
