Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line IT support to students and staff at the University of Nottingham.
- Company: Join the award-winning IT Service Desk at a leading university.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in the university community while developing your tech skills.
- Qualifications: Experience in technical support and excellent communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 29740 - 36446 £ per year.
Salary: £29,740 to £36,446 per annum pro-rata depending on skills and experience. Salary progression beyond this scale is subject to performance.
Area: DTS Customer Service
Location: Kings Meadow Campus
Closing Date: Monday 09 February 2026
Reference: DTS281626
Applications are invited for the above post to work as part of the University of Nottingham’s award-winning central IT Service Desk, which is located at the Kings Meadow Campus and plays a pivotal role in helping to ensure applicants, students, staff and third parties derive the greatest possible benefits from the university’s extensive IT services.
Responsibilities:
- The successful candidate will be responsible for providing first line support to the university community for all IT-related support requests (Incidents and Service Requests) received via telephone and self-service.
- This will include support for the university's Campus Solutions and UniCore platforms.
Qualifications:
- Candidates must have a successful track record in a similar technical support role, including troubleshooting and supporting Windows and Apple operating systems, Microsoft 365 products, E-mail and Internet-based services.
- Excellent communication and customer service skills are also essential.
- A working knowledge of Microsoft 365, user administration systems, network monitoring tools, mobile operating systems and PC hardware is desirable.
- A HNC/HND or above is required; however, equivalent qualifications and experience will be considered.
How to apply / Enquiries:
Informal enquiries may be addressed to Simon Henshaw, email: simon.henshaw@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
Contract and hours:
- The position is offered on a permanent contract.
- Hours of work are full-time (36.25 hours per week); however, applications are also welcome from candidates wishing to work part-time (minimum 29 hours per week).
- Please specify in your application if you wish to work part time and the number of preferred hours.
- Job share arrangements may also be considered.
Further details:
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus.
We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme.
We are the first university to have achieved Athena Swan Gold Award.
To help you succeed, we published Candidate Guidance to provide support on the application and interview process.
Discover our benefits, visit Your Benefits website.
We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.
Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.
Senior Service Desk Analyst in Nottingham employer: University Of Nottingham
Contact Detail:
University Of Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Nottingham through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have experience with Windows, Apple OS, or Microsoft 365, be ready to discuss specific examples of how you've solved problems in the past. Real-life scenarios can make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at the Service Desk.
We think you need these skills to ace Senior Service Desk Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Desk Analyst role. Highlight your experience with Windows and Apple operating systems, as well as your customer service skills. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can benefit our award-winning IT Service Desk. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical know-how! Mention any experience with Microsoft 365, user administration systems, or network monitoring tools. We’re keen to see how you can contribute to our team’s success.
Apply Through Our Website: Remember, the best way to apply is through our website! It’s straightforward and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing community.
How to prepare for a job interview at University Of Nottingham
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Apple operating systems, as well as Microsoft 365 products. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with ease.
✨Familiarise Yourself with the University’s IT Services
Do some research on the University of Nottingham's IT services, especially the Campus Solutions and UniCore platforms. Being able to reference these during your interview will demonstrate your genuine interest in the role and the institution.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how success is measured in this role. It shows you're engaged and thinking ahead about how you can contribute.
