At a Glance
- Tasks: Manage bookings, handle enquiries, and ensure a seamless experience for users.
- Company: The University of Nottingham Sport, committed to outstanding student experiences.
- Benefits: Competitive salary, bonuses, training, fitness facilities, and staff discounts.
- Other info: Flexible part-time hours with opportunities for career progression.
- Why this job: Join a supportive team and enhance your customer service skills in a vibrant environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24084 - 24701 £ per year.
Salary £24,084 to £24,701 per annum pro-rata depending on skills and experience. Reference REG825726. The University Of Nottingham Sport is currently undergoing an ambitious change and investment programme to further support our vision to deliver an outstanding student sporting offer and establish the University as the first choice for students wishing to combine a top-quality education with an outstanding sporting experience.
There is one permanent part-time position of 12.25 hours per week, currently available at the David Ross Sports Village, as part of the front house team. Friday 3pm-8.30pm, Sunday 10.15am-6.30pm.
Roles and responsibilities will include:
- Taking bookings by telephone or in person
- Collection and reconciliation of monies on reception whilst on duty
- Dealing with enquiries and directing users
- Issuing hire equipment
- Dealing with membership enquiries and issuing membership cards
- Checking the validity of users and dealing with lost property
Candidates should have an excellent telephone manner and have the ability to work calmly and professionally when under pressure. Previous experience of working in a similar customer-focused role is essential, together with evidence of managing cash-handling/reconciliation processes. Previous experience working with computer-booking systems would be desirable.
The role is key to ensuring a first-class and seamless experience for our students, staff, alumni, and public members. Excellent communication and customer care skills, together with a pro-active approach to tasks and attention to detail are therefore essential.
What we offer:
- A friendly, diverse, and supportive working environment
- Our reward scheme grants bonuses of numerous values for excellent work
- We are committed to staff development through the provision of training, continued support, and career progression opportunities
- You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more.
To find out more about what we can offer you, follow the link to our benefits website.
What next:
Further information is available in the role profile. To apply for this vacancy please click ‘Apply Now’ to complete your details. Please contact Julie Bonser (Julie.bonser@nottingham.ac.uk) if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.
To help you succeed, we published Candidate Guidance to provide support on the application and interview process. We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in the UK.
Receptionist (Part-time) in Nottingham employer: University Of Nottingham
The University of Nottingham Sport offers a vibrant and inclusive work environment, where employees are valued and supported in their professional growth. With a commitment to staff development, flexible working hours, and access to excellent health and fitness facilities, this part-time Receptionist role at the David Ross Sports Village provides a unique opportunity to contribute to an outstanding sporting experience for students and the community. Join a diverse team that prioritises collaboration and customer care, making it an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part-time) in Nottingham
✨Tip Number 1
Get to know the University of Nottingham Sport! Research their values and recent changes. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone manner! Since you'll be handling bookings and enquiries, a friendly and professional phone voice is key. Try role-playing with a friend to get comfortable before the real deal.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past roles where you went above and beyond for a customer. This will demonstrate your proactive approach and attention to detail, which are essential for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy, which is a bonus when dealing with computer-booking systems.
We think you need these skills to ace Receptionist (Part-time) in Nottingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer-focused roles. We want to see how you've handled enquiries and provided excellent service, especially under pressure!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're a great fit.
Tailor Your Application:Take a moment to align your skills and experiences with the specific requirements of the role. Mention your cash-handling experience and any familiarity with computer-booking systems to catch our eye!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the University of Nottingham Sport.
How to prepare for a job interview at University Of Nottingham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at the University of Nottingham Sport. Familiarise yourself with tasks like handling bookings, cash reconciliation, and customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Think of times when you handled difficult situations or went above and beyond for a customer. This will highlight your ability to remain calm and professional under pressure.
✨Practice Your Telephone Manner
An excellent telephone manner is crucial for this role. Consider doing a mock phone call with a friend or family member where you practice answering common queries. This will help you feel more confident and articulate during the actual interview, showcasing your communication skills effectively.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work environment, and opportunities for development. This not only shows your enthusiasm for the role but also helps you determine if the position is the right fit for you.
