At a Glance
- Tasks: Provide excellent customer service and support in a vibrant library environment.
- Company: Join the University of Nottingham Libraries, a diverse and inclusive workplace.
- Benefits: Enjoy competitive salary, generous holiday allowance, and access to fitness facilities.
- Other info: Flexible hours available, with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26908 - 28890 £ per year.
Salary £26,908 to £28,890 per annum pro-rata depending on skills and experience.
Location: The role holder will be expected to work at any UoN Libraries site on a rota basis.
Are you passionate about customer service and looking for a role filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to join the frontline team working across our five libraries. We know that having colleagues from a wide range of backgrounds is key to a good, supportive workplace and even better services. We are particularly keen to receive applications from those who are currently underrepresented in Libraries in the UK, such as racially minoritised people.
As the first point of contact to customers, you will provide a warm welcome and great experience both in-person and online, playing a crucial role in supporting students, staff and visitors. Once trained in our library systems and facilities (including IT systems, self-service machines and print/copy/scan devices), you will be ready to respond to the wide range of queries and requests we receive from our customers. You will help students become familiar with our library spaces and services when they join the university and support them throughout their time here, including at peak times of year when they undergo exams or assessments.
You will help monitor our busy library spaces to ensure that they remain inclusive, supportive and productive study environments for all, challenging inappropriate behaviour diplomatically and effectively. You will be confident responding to a range of queries and situations which are sometimes unpredictable. Good communication skills, the ability to work independently and as part of a team will be essential. You will be comfortable with a range of technology and able to pick up changes to our processes quickly. You will be keen to learn, developing your skills and sharing your knowledge to provide guidance and solutions. You will have a good standard of spoken and written English, and be able to demonstrate relevant experience working in a customer focused environment.
This is a permanent position.
Hours of Work:
- Post 1 – 23h Mon 5pm–10pm, Tue 5pm–10pm, Fri 5pm–10pm, Sat 1pm–5pm, Sun 9am–1pm
- Post 2 – 25h Mon 8am–1pm, Tue, Wed, Thu & Fri 5pm–10pm
- Post 3 – 24h Tue, Wed, Thu & Fri 5pm–10pm, Sat 9am–1pm
- Post 4 – 24h Tue, Wed, Thu & Fri 5pm–10pm, Sat 1pm–5pm
- Post 5 – 23h Wed, Thu & Fri 5pm–10pm, Sat 1pm–5pm, Sun 1pm–5pm
- Post 6 – 23h Wed, Thu & Fri 5pm–10pm, Sat 9am–1pm, Sun 1pm–5pm
- Post 7 – 19h Mon, Thu & Fri 5pm–10pm, Sun 1pm–5pm
- Post 8 – 21h Wed & Thu 1pm–5pm, Fri 5pm–10pm, Sat & Sun 9am–1pm
- Post 9 – 17h Mon & Tue 1pm–5pm, Fri 5pm–10pm, Sun 1pm–5pm
- Post 10 – 21h Mon 5pm–10pm, Tue & Wed 1pm–5pm, Thu 8am–12pm, Sun 9am–1pm
Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year.
We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.
Within Libraries, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement in the job description, we encourage you to apply anyway. You may be just the right candidate.
We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme. We are the first university to have achieved Athena Swan Gold Award.
To help you succeed, we published Candidate Guidance to provide support on the application and interview process. Discover our benefits, visit Your Benefits website. We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.
Library Customer Experience Advisor (Evenings & Weekends) in Nottingham employer: University Of Nottingham
The University of Nottingham is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. Employees benefit from flexible working hours, access to health facilities, and a generous holiday allowance, making it an ideal place for those seeking meaningful part-time employment while contributing to a vibrant academic community.
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Experience Advisor (Evenings & Weekends) in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University Of Nottingham. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University Of Nottingham before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library Customer Experience Advisor (Evenings & Weekends) in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University Of Nottingham:Your cover letter is your chance to shine! Tell us why you want to work at University Of Nottingham specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University Of Nottingham!
How to prepare for a job interview at University Of Nottingham
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
