At a Glance
- Tasks: Lead a team to deliver top-notch customer service at our libraries.
- Company: Join the University of Nottingham Libraries, a welcoming and inclusive environment.
- Benefits: Enjoy fitness facilities, staff discounts, generous holidays, and a pension scheme.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a difference by providing excellent service and supporting diverse communities.
- Qualifications: Experience in customer service and team leadership is a plus.
The predicted salary is between 30000 - 40000 £ per year.
As a Senior Customer Service Adviser (Line Management), you will take day‑to‑day responsibility for the delivery of high‑quality frontline services at our libraries. You will manage the efficient running of services, ensuring they are safe and inclusive for all, and work directly with customers, staffing enquiry desks on a rota basis. Working flexibly, you will prioritise and manage your workload effectively while collaborating with colleagues from all teams in University of Nottingham Libraries. You will need to work independently at times and ensure our teams deliver a warm welcome and great experience to customers – both in person and virtually.
Responsibilities
- Deliver high‑quality frontline services and ensure services are safe and inclusive.
- Staff enquiry desks on a rota basis and deliver customer service both in‑person and virtually.
- Independently prioritise and manage workload, working effectively with colleagues across the organization.
Line Management
- Lead on the recruitment, induction, training and development of new Customer Service Advisers.
- Line‑manage and support our team of Customer Service Advisers, carrying out regular 1:1s, providing feedback, conducting appraisals, challenging poor performance and, where necessary, carrying out formal HR procedures.
Benefits
We are committed to providing a competitive employment package that supports your well‑being and helps you reach your full potential. You will have access to a benefits package, including fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.
Inclusive Recruitment
We are particularly keen to receive applications from those under‑represented in Libraries in the UK, such as racially minority individuals. We encourage candidates who identify as part of the Global Majority or who are racially minority to apply, even if their experience does not align perfectly.
Hours & Schedule
These are permanent positions:
- 25h – Tue. & Wed 1pm-7pm, Sat & Sun 9am-5pm
- 30.5h – Mon, Tue, Fri 1pm-7pm, Sat & Sun 9am-5pm
- 23.5h – Wed, Thu, Fri 1pm-7pm, Sat 9am-5pm
- 22h – Mon, Tue, Thu, Fri 1pm-7pm
- 23.5h – Mon, Tue, Fri 1pm-7pm, Sat 9am-5pm
- 23.5h – Wed, Thu, Fri 1pm-7pm, Sun 9am-5pm
Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year.
Customer Service Advisors in Nottingham employer: University Of Nottingham
The University of Nottingham Libraries is an exceptional employer, offering a supportive and inclusive work environment where you can thrive as a Senior Customer Service Adviser. With a strong commitment to employee well-being, we provide a competitive benefits package, including access to fitness facilities, generous holiday allowances, and opportunities for professional development. Join us in fostering a welcoming atmosphere for our diverse community while enjoying the vibrant culture of Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University Of Nottingham. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University Of Nottingham before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisors in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University Of Nottingham:Your cover letter is your chance to shine! Tell us why you want to work at University Of Nottingham specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University Of Nottingham!
How to prepare for a job interview at University Of Nottingham
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
