At a Glance
- Tasks: Provide excellent customer service and support in a vibrant library environment.
- Company: Join the University of Nottingham Libraries, a diverse and inclusive workplace.
- Benefits: Enjoy competitive pay, generous holiday allowance, and access to fitness facilities.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26908 - 28890 £ per year.
Salary £26,908 to £28,890 per annum pro-rata depending on skills and experience.
Location: The role holder will be expected to work at any UoN Libraries site on a rota basis.
Are you passionate about customer service and looking for a role filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to join the frontline team working across our five libraries. We know that having colleagues from a wide range of backgrounds is key to a good, supportive workplace and even better services. We are particularly keen to receive applications from those who are currently underrepresented in Libraries in the UK, such as racially minoritised people.
As the first point of contact to customers, you will provide a warm welcome and great experience both in-person and online, playing a crucial role in supporting students, staff and visitors. Once trained in our library systems and facilities (including IT systems, self-service machines and print/copy/scan devices), you will be ready to respond to the wide range of queries and requests we receive from our customers. You will help students become familiar with our library spaces and services when they join the university and support them throughout their time here, including at peak times of year when they undergo exams or assessments.
You will help monitor our busy library spaces to ensure that they remain inclusive, supportive and productive study environments for all, challenging inappropriate behaviour diplomatically and effectively. You will be confident responding to a range of queries and situations which are sometimes unpredictable. Good communication skills, the ability to work independently and as part of a team will be essential. You will be comfortable with a range of technology and able to pick up changes to our processes quickly. You will be keen to learn, developing your skills and sharing your knowledge to provide guidance and solutions. You will have a good standard of spoken and written English, and be able to demonstrate relevant experience working in a customer focused environment.
This is a permanent position.
Hours of Work:
- Post 1 – 23h Mon 5pm–10pm, Tue 5pm–10pm, Fri 5pm–10pm, Sat 1pm–5pm, Sun 9am–1pm
- Post 2 – 25h Mon 8am–1pm, Tue, Wed, Thu & Fri 5pm–10pm
- Post 3 – 24h Tue, Wed, Thu & Fri 5pm–10pm, Sat 9am–1pm
- Post 4 – 24h Tue, Wed, Thu & Fri 5pm–10pm, Sat 1pm–5pm
- Post 5 – 23h Wed, Thu & Fri 5pm–10pm, Sat 1pm–5pm, Sun 1pm–5pm
- Post 6 – 23h Wed, Thu & Fri 5pm–10pm, Sat 9am–1pm, Sun 1pm–5pm
- Post 7 – 19h Mon, Thu & Fri 5pm–10pm, Sun 1pm–5pm
- Post 8 – 21h Wed & Thu 1pm–5pm, Fri 5pm–10pm, Sat & Sun 9am–1pm
- Post 9 – 17h Mon & Tue 1pm–5pm, Fri 5pm–10pm, Sun 1pm–5pm
- Post 10 – 21h Mon 5pm–10pm, Tue & Wed 1pm–5pm, Thu 8am–12pm, Sun 9am–1pm
Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year.
We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.
Within Libraries, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement in the job description, we encourage you to apply anyway. You may be just the right candidate.
We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme. We are the first university to have achieved Athena Swan Gold Award.
To help you succeed, we published Candidate Guidance to provide support on the application and interview process. Discover our benefits, visit Your Benefits website. We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.
Customer Service Adviser (Part Time) in Nottingham employer: University Of Nottingham
The University of Nottingham is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. Employees benefit from flexible working hours, access to health facilities, and a generous holiday allowance, making it an ideal place for those seeking meaningful part-time employment while contributing to a vibrant academic community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (Part Time) in Nottingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University Of Nottingham and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University Of Nottingham and let us see your personality shine through!
We think you need these skills to ace Customer Service Adviser (Part Time) in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University Of Nottingham.
Get Familiar with Our Brand:Before applying, take some time to learn about University Of Nottingham and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University Of Nottingham
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University Of Nottingham.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University Of Nottingham will surely appreciate.
